Ngamunye wethu okungenani kanye ekuphileni nokuhlala ehhotela. Khona-ke wabe ngayekubonile nabangane noma umkhaya, hhayi kuphela ezikhangayo zendawo futhi kanjani ukuchitha iholide lakho, kodwa futhi mayelana izinga lokunakekelwa nemisebenzi enikezwe ku ehhotela uqobo. Nokho, wabuza ukuthi okungenani umuntu umbuzo kanjani ukwakha isakhiwo senhlangano ye ehhotela, futhi kanjani siqinisekise ukusebenza wayo obushelelezi? Yiqiniso, lokhu isitimela (okukhethekile "Isevisi Nezokuvakasha"), kodwa ukuqonda izidingo ezikhethekile yimuphi umphathi webhizinisi ngubani ngandlela-thile ebhekene umkhakha.
Isakhiwo senhlangano ye ehhotela - kuba uhlelo ezimisiwe. Noma ngabe yezivakashi elincane ezintabeni noma ehhotela elikhulu amakamelo eyizinkulungwane ezimbalwa - konke kufanele kube serviceable, nomphefumlo wabakhonzi izivakashi inikezwa ezingeni elifanele. Isakhiwo senhlangano ye ehhotela ayihlanganisi kuphela esigabeni sabaphathi lokulawula nomuntu ongaphansi. Lokhu isixazululo olunzulu lwezindaba ku yokufuna kwezimpahla, kucinisekisa kusetjentiswa amasevisi nge izingxenye eziningi ngesimo abalingani kanye nabaphakeli, ezihambisana kanye nezinkampani ahlobene. uhlaka lwenhlangano kanye nokuphathwa kwe-ihhotela ihambisa izibopho kanye nemisebenzi. Amahhotela ezinkulu emisebenzini ethile wahlanganyela amayunithi ekhethekile: ezimali, yokusungula, supply chain, izindlela ezingezona zokuthenga, ukuthengisela, nokugcinwa nokuhlanzeka. Ngo encane yangasese boarding mali futhi umphathi nonobhala, futhi wamabhuku ezimali, futhi ngokuvamile chef ukhonza umuntu oyedwa noma umndeni owodwa.
Kusobala esungulwe isakhiwo senhlangano ye-hotel kufanele ugijime njengezigqila ezingewona ama-engaphelele clockwork. Phela, amahloni, ukudideka mayelana nokuthi ubani owenza ini, oxhumana ezimbi noma ukungabi izinga ulwazi exchange kungaholela ukuphazamiseka sina, uthi kusukela amakhasimende, futhi ekugcineni - ekulahlekelweni izivakashi, amazinga kanye nezinzuzo. Mayelana izenzakalo eziphawulekayo kanye nezigameko kumele njalo baziswe umphathi noma Maitre d '. Yena uhlela zonke izinkonzo ukuze avimbele ukwehluleka futhi eziyimbangela yezinkinga ezizuzwa. On ongumnikazi yini lemali kolwazi, ngubani futhi ngubani ukudlulisa, futhi ubani okufanele babike kubani, ngokusekelwe lonke yenhlangano isakhiwo ibhizinisi. Amahhotela kanye amamotheli, nazo zonke ngokucacile ayo kuningi abafana ngakho. Okokuqala, lena umsebenzi ezithile zonyaka ibhizinisi emikhakheni yemisebenzi, ukuhlinzeka izivakashi ehlangene. Ngenxa yalokho, ngo-iziqondiso umsebenzi izincazelo kumele icaciswe yemfanelo abasebenzi kanye namalungelo abo.
Ezinye ukwesekwa ezisebenza okuyingxenye ukuthi unesibopho ifenisha, nokunikela, imikhiqizo sanitary inhlanzeko, yokuhlanza kanye nempahla. Abanye bahileleke ekuphathweni ngqo - ukubhuka, nezindaba ikheli eziphathelene yokubhalisa, imibhalo, ukuxhumana izinkonzo ezithile. Okwesithathu - uma amasevisi afana befanele - sihlinzeke izinhlelo zokwelapha kanye spa izivakashi. iyunithi kwezokuthengiselana noma ezezimali unesibopho ukukhokhela abahlinzeka, abasebenzi kanye nezivakashi. Kuyinto le sevisi uqinisekise ukuthola ungaphazanyiswa kwenkokhelo kanye ukuvimbela ukubambezeleka kokukhokhwa izinkampani isevisi yomuntu wesithathu, ukuthi kwakungekho eziphuthumayo noma ukushoda yiziphi izinto noma imikhiqizo. Isakhiwo senhlangano ye ehhotela has izici zayo siqu. Kumayelana ubuhlobo babantu, kusukela oxhumana qualitative phakathi kwabasebenzi ekusebenziseni atmosphere kanye guest service.