Ukuphathwa kwezokudlela - kuyini?

Kunoma yiliphi ibhizinisi lokudlela nehhotela lehhotela kubalulekile ukuthi ube nokuphathwa okucacile nokuphezulu kwezo zonke izigaba. Lokhu kungafinyelelwa kuphela ngokusebenzisa ukuphathwa kwekhwalithi.

Uyini ukuphathwa?

Kunezincazelo eziningi zeli gama. Kodwa-ke, okulula futhi okunembile kakhulu kungabizwa ngokuthi ukuhumusha igama ngezwi igama ukuphatha, okusho ukuthi "ukuphatha". Noma kunjalo, ungaphatha izinto, imishini, kanye nemithombo yabantu.
Lona kanye igama elithi "ukuphathwa" lenziwe ngokujwayelekile, kunezincazelo eziningi zalo. Ekhulwini lama-21, umsebenzi wokuphatha uba isixhumanisi emsebenzini womabhizinisi noma inhlangano. Futhi ukuphathwa kwebhizinisi lehhotela ne-yokudlela akuyona into ehlukile.

Kungani kubalulekile ukwakha ukuphathwa okuhle?

Ukuphathwa kwezokudlela kungenye yezinhlobo zebhizinisi ezithandwa kakhulu futhi ezikhulayo . Abantu bazohlale befuna ukwanelisa esinye sezimo zasemqoka eziyisisekelo: okunomsoco nokuhlwabusayo ukudla. Ngesikhathi esifanayo, bafuna ukwenza lokhu endaweni ehlelekile, lapho bengakhuluma khona, phumula. Yingakho iningi lamakholomu nezindawo zokudlela zihlala zihamba ngamakhasimende, imali enhle kanye nombono wesikhathi eside wokuba khona kwabo.

Kumele kuqashelwe ukuthi noma yiliphi ibhizinisi lakhiwe ngempumelelo kuphela uma, ngaphezu komqondo omuhle nokuhlela, kunabantu abaqeqeshiwe kakhulu (ezimweni ezimbi kakhulu, abasebenzi abakwazi ukuqeqeshwa), kanye nezinsiza zezimali kanye nokuphathwa kahle ngokwakhiwa. Isici sokugcina siya ngokuya siphumelele, ngoba sibhekene nazo zonke ezinye izindlela futhi, empeleni, sinquma.

Isibonelo, umphathi wezemali (umqondisi) usebenzelana nezinkinga zemali enkampanini noma enhlanganweni. Ukuqashwa, ukukhushulwa nokuxoshwa kwabasebenzi kuhlolwe ngumphathi we-HR, njll. Ngakho-ke, kuphela ukwakha ukuphathwa okusemandleni, ihhotela noma indawo yokudlela ingakhula futhi ithuthukise, ihambise abancintisana emakethe yamasevisi.

Ziyini izinkinga?

Ukuphathwa kwebhizinisi lehhotela neyokudlela kuyinkimbinkimbi eningi futhi eningi. Inkinga enkulu ekwakhiweni kwesakhiwo sokuphatha ingabizwa ngokuthi ukuxhumana okungalungile kanye nobuhlobo phakathi komnikazi, umqondisi jikelele kanye nabaphathi bezixhumanisi ezahlukene. Ngokuvamile, lowo ovula ihhotela lakhe noma yokudlela, ufuna ukugcina konke okulawulwayo, ezandleni zakhe.
Uqala ukuzibamba . Ulandela umsebenzi wabo, akakhohlwa ukunakekelwa kwezindaba zezimali, njll Ngenxa yalokho, umphathi onjalo akanaso isikhathi sokwenza yonke imisebenzi, udiliziwe, ucela abasizi bakhe nabaphathi ukuba basize ekuxazululeni izinkinga ezihlukahlukene.

Ngakho, okokuqala, iphindaphinda umsebenzi wokusebenza wabasebenzi. Okwesibili, ibeka isinqumo ngisho nezikhathi ezincane zomhlangano kubantu abangenayo imfundo yokuphatha. Ukuzwa okuncane "ngaphansi kwegunya", baqala ukukhomba, baxolise abasebenzi. Ngenxa yalokho, isimo sezulu sezenhlalakahle nezengqondo kuleli qembu liyehla, okungukuthi likhonza njengesisekelo somsebenzi wekhwalithi wabo bonke abasebenzi. Ngakho-ke, kulula kakhulu ukuba umphathi aqashe umphathi ophakathi ongakwazi ukuxazulula izinkinga ezihlukahlukene zenhlangano nokwakha umsebenzi nabasebenzi.

Ukuphathwa ebhizinisini lokudlela

Ngokuvamile kunoma yisiphi isikhungo ungayizwa inkulumo ethi: "Ngizobiza umphathi". Futhi, ngempela, uhlonipha futhi ulungile, ulungele ukuxazulula noma yimiphi imibuzo yakho, ukuxazulula izinkinga. Yeka ukuthi kunzima kangakanani kuye, ngoba zonke izivakashi azikwazi ukujabulisa. Yebo, futhi abantu bahlangana noyinqaba: okukhethwayo, ukwesaba, hhayi kwemizwa, njll.
Ngabe umphathi uzophendula ngani ehhotela noma ekudlela? Zombili izindawo zomsebenzi zilingana, kusukela kuzo zombili izimo inkundla ehlose ukuhlinzeka ngezinsizakalo kumuntu ichazwa. Imenenja efanelekayo kuleso simo kufanele ibe nesibopho sabasebenzi (isibonelo, abalindi, uma kuyi-cafe, abahlanza, abesimamekazi, uma lokhu kuyihhotela), inhlangano efanele yomsebenzi wabo, isimo sezenhlalakahle nezengqondo eqenjini, ukusebenzisana namakhasimende nabaphathi abaphezulu, Abasebenzi abashukumisayo, ukuhlela, njll. Lokhu kuyasebenza okukhulu, ngokujwayele ukuthi, awukwazi nje ukufuna ukuba ngumphathi. Kodwa-ke, akusizo ngalutho ukuthi kuthathwa njengomphathi futhi umholo uthola ngokufanele.

Ukuphathwa kwezokudlela: ukucaciswa kwalo

Yiqiniso, ihhotela, ukuphathwa kwezindawo zokudlela kunemininingwane yalo. Ake sicabangele amaphuzu ayisihluthulelo. Okokuqala, kungukulawula izindleko nezindleko zenkampani ezenza izinsizakalo. Lokhu kusebenza ezintweni ezihlukahlukene zenkcitho, kubandakanya amabhonasi abasebenzi, izindleko zokunciphisa, njll. Okwesibini, inikeza ukumaketha kwekhwalithi, okuyisihluthulelo sempumelelo. Ukukhangisa, ukukhuthazwa kwezinsizakalo, ukuheha amakhasimende - ngaphandle kwalezi zici ezibalulekile, ukuphathwa kokudlela kulahlekelwa incazelo yayo.
Isevisi yekhwalithi ephezulu kufanele inikezwe bobabili abasebenzi kanye nabaphathi abasebenzisa ukulawula. Lokhu kukukhathaza umsebenzi wabasebenzi. Kumele bahloniphe, bahle. Ngesikhathi esifanayo izitsha kufanele zifanane nesithombe emenyu, zibe nenani elimnandi lemali.

Umphathi ngokwakhe kufanele abe yisibonelo samacala akhe. Uphoqelekile ukulandela isiyalo, ukudala isimo sezulu esihle eqenjini, ukugqugquzela abasebenzi, bacabange futhi baqalise uhlelo lwebhonasi olufanele kanye nenxephezelo yabasebenzi. Ngakho, ukuphathwa kokudlela kuyisisekelo sokusebenza ngempumelelo kwehhotela noma yokudlela.