Fight ukuphikisa e yokuthengisa: izibonelo

Abantu, abasebenzi yokuthengisa, wazi ngokuzibonela mayelana namakhasimende nzima. Ngaphezu kwalokho, lolu hlobo ikhasimende ingxenye enkulu bonke abathengi bebonke. Babehlale izingxabano, ukuphikisa, lapho abaphathi kudingeka uphathe. Akwanele nje ukunikela nangokucikoza ukwethula izimpahla, sisalokhu ukuwudayisa. Kulapho lapho kukhona khona eyinkimbinkimbi. Fight kanye ukuphikisa - kuyingxenye ebalulekile ye prodazhnika umsebenzi, okuyinto eyinselele nethakazelisayo ngesikhathi esifanayo. Kumele ube ukulungele ukuthi umthengi qiniseka ukubuza okuthile ngagculiseki ngento. umphathi Excellent liwuhlukanise kusuka Okuqukethwe akuzwakali lokulwa ukuphikisa, uma kungenziwa wathonyelwa ukuba ukuthenga impahla ethile.

Indlela ukudayisa?

Iphutha eliyisisekelo lapho sisebenzelana ukuphikisa - fast and ebukhali izimpendulo. Kumele kukhunjulwe ukuthi inkhulumomphendvulwano nekhasimende kufanele kugcinwe ngaso sonke isikhathi. Uma umdayisi bathulile, ngeke abangele ngokuzethemba. Fight ukuphikisa e yokuthengisa liyisici esiyinhloko. Uma ikhasimende ubona yokusabela senzondo, nguye wethukile.

Ngalo mqondo, abadayisi lutho kudingeka basebenze kanzima. Dialogue kufanele kwenzeke kancane kancane futhi kufanele ucabange igama ngalinye. Ngemva ibinzana wangaphumelela ukhiphe ungakwazi ukugqashula "isisekelo", oyakhileyo kusukela ekuqaleni ingxoxo iklayenti. Ochwepheshe batusa ukusetshenziswa izimiso ezithile:

• okokuqala kudingeka silalelisise zonke iziphikiso ikhasimende bese ukusekela kokuhlaba ikhefu elincane, futhi bahlanganyele inkhulumomphendvulwano;
• Kufanele ucele hlandla imibuzo ukuhlonza imbangela ukunganeliseki kweqiniso;
• banake ezicashile ukuthi unganelisekile umthengi, futhi ukwethula kuzo ngendlela ekhangayo;
• ukuhlola ubuqiniso ukuphikisana;
• Ekugcineni, izimpendulo - lapha umdayisi kufanele ngokunembile futhi ngokucacile uchaze ukuthi kungani lo mkhiqizo udinga ukuthenga lapha futhi manje.

Ukuphelelisa izimfuno

Izindlela zokubhekana ukuphikisa abasakwazi ahlukahlukene yokuthengisa. Ukuze umnikazi wazo zonke, kudingeka bahlale ukubhekana nazo. Odokotela bengqondo baye basungula imisebenzi ekhethekile, ukwenza ukuthi abaphathi bathuthukise amakhono abo prodazhnika. Izimpendulo kuyoba ezijulile nekholisayo ngaphezulu uma sisebenzisa lesi simiso.

Kuhlanganisa:

1. Ukwemukelwa "yebo, kodwa ...." Ngokwesibonelo, iklayenti uthi amanani yenkampani yakho eliphezulu. Umphathi waphendula: "Yebo, kodwa siyofaka kwamahhala isiqinisekiso kusezingeni eliphezulu." Izibonelo ezinjalo emzabalazweni ukuphikisa kungaba mass.
2. Boomerang. Le ndlela kuyinto okudingeka bashintshashintshe ngayo futhi ingasetshenziswa cishe noma isiphi isimo. Izimpendulo kumele kuqale ngenkulumo ethi "Yingakho ngikweluleka ukuba uthenge lo mkhiqizo lapha."
3. Ukuqhathanisa. Kukhona imininingwane ebalulekile. Udinga ukuqhathanisa izimpahla efanayo, esinikela abancintisana naye. Begodu nokutjengisa bonyana sakho kangcono noma eshibhile. Into esemqoka - musa ukukhuluma nje, futhi alethe nezibonelo zokuphila kwangempela.

Highlights

Ukulwisana ukuphikisa amakhasimende kufanele isekelwe ezimisweni ezithile. Intengo udaba kumelwe siqondiswe yiwo le mithetho elandelayo:

• kuqala udinga uwine ukunakwa amakhasimende abafuna isevisi noma umkhiqizo, futhi kuphela ekupheleni intengo ucingo;
• uma umthengi ecela isaphulelo, anikele inkonzo khulula;
• Sidinga ukukhuluma mayelana nekhwalithi yomkhiqizo nezici ezinhle;
• uma ukubaluleka izimpahla kuphezulu, ungakwazi asikisela ukuthenga ngesikweletu ngala mazwi: "Ungathenga lokhu umshini wokuwasha ngesikweletu ruble ayizigidi 4 kuphela ngenyanga";
• ukuthi iklayenti ilahlekelwa, uma yena enqaba kusuka ekuthengeni.

Indlela ukushintsha isinqumo iklayenti?

Izindlela zokubhekana nayo INTO ayigcini indaba mayelana nomkhiqizo. Udinga ukuqinisekisa ukuthi umthengi uye washintsha umqondo kuthenga lo mkhiqizo okwamanje. Ukuze kube umphathi omuhle kakhulu yokuthengisa osebenzayo, kudingeka banamathele emithethweni ethile.

Phakathi kwabo kukhona:

• ulwazi zonke izimfanelo ezinhle izimpahla;
• ukulalelisisa iklayenti, ekuboneni nesisombululo yayo;
• ingxoxo enobungane;
• okuhle ngendlela engakholeki.

A iklayenti ubani obona umphathi smiling ungahlosile iba abaqotho kuye. Uzimisele ukulalela kuye, bakale agumenti bese uthatha isinqumo esihle. Lapha into esemqoka - Ungeqisi it. Akumelwe ididaniswe nge yokwamukela ukumamatheka smile "isiwula."

amaphutha Evamile

Izinga eliphezulu emzabalazweni kanye ukuphikisa ukuhweba kufezwa ngokusebenzisa amaphutha. Ukusebenzisa izindlela ngaphezu kwezinga elishiwo, kungenzeka impumelelo abanye kule ndawo. Nokho, akumelwe sikhohlwe mayelana amaphutha ejwayelekile ukuthi zenzeka njalo kakhulu.

Esokuqala futhi ethandwa kakhulu - ukuphikelela ngokweqile. Lokhu kuthinta hhayi kuphela zifiki, kodwa futhi eziningi abadayisi obhekana nazo. I ophezulu ezingeni ongamelana akuzona zonke iklayenti. Ezimweni eziningi, umthengi avaliwe futhi umphathi kwenza akusiyo umbono omuhle kakhulu.

Eyesibili Iphutha - ngokweqile noma ngenxa yokungabikhona kolwazi. Kumelwe bazizwe, ukuxhumana kufanele kube ngokulinganisela. Asikho isidingo "palaver" ukuze iklayenti, noma, Ngakolunye uhlangothi, ukuba athule imizuzu emihlanu. Konke kufanele usibhekise ngokucacileyo nangokucikoza.

Esesithathu iphutha - inkomba yokuthi intengo. Prodazhnika Umgomo nokuqalisa umkhiqizo noma isevisi. Kuyadingeka ukuqinisekisa ukuthi umthengi uthenge izimpahla, awazi intengo.

Technique umzabalazo ukuphikisa. isizinda izimpande

Kukhona amasu amaningi ukusebenza ukuphikisa amakhasimende, ezinye zazo thina idingidwa kulesi sihloko. Okokuqala - isizinda inqubo impande. Ingqikithi yalo iwukuba ukukhomba imbangela yokwehluleka nokulwa nayo.

Okokuqala kudingeka balalelisise bonke emaphuzwini interlocutor yakhe. Ngisho noma uthi into efanayo, it kungavunyelwe uphazamise. Lokhu kuzokwenza abeyisa yakhe, futhi uzovela izimpendulo njengoba iskripthi wafunda. Khona-ke udinga ukuvumelana nomthengi ukuveza ukuqonda kwabo. Kufanele njalo ucele hlandla imibuzo, inqobo nje awazi isizathu sangempela ukuphikisana. Ngemva kwalokho, ukuletha indaba noma isibonelo ukuphila, lapho ukwesaba okufanayo awazange baqinisekisa.

sivumelwano kwengxenye nokwelulwa ngokwengqondo

Ngokubuza imibuzo nge umbono ukuthola imbangela, ungasebenzisa lezi zindlela. Fight ukuphikisa e yokuthengisa kusikisela eminye imininingwane. sivumelwano kwengxenye kuzovumela enye inhlangano ukubona ube nomoya ezihlotsheni. Manje kuzothatha umphathi, hhayi njengoba ummeleli wenkampani abadinga ukusebenzisa umkhiqizo, kodwa njengophawu lokuthi umuntu ovamile. Le ndlela practice luye lwabonisa side yayo best. Imishwana enjengethi, "Ngiyakuzwa wena, futhi, kwaba esimweni esinjalo. Wabe nitinikele, futhi impilo yami iye obathuthuka "kusiza ukwakha ubudlelwano kanye ukusungula ubuhlobo ukwethenjwa.

isandiso kwenqondo ngokuyifunda ukuncoma. Lokho, umdayisi alivumelani, yena Uyazazisa agumenti yomthengi, nokumdumisa. Ngakho, umphathi kufanele uqobo, njengoba uma simema inkhulumomphendvulwano.

boomerang

Kulesi msebenzi, sishilo kancane, manje sizoxoxa kabanzi. Le nqubo ulula, kodwa ngesikhathi esifanayo siyasebenza kakhulu. Ingasetshenziselwa kuzo zonke izimo. Sidinga ukuba bahumushe konke ukuphikisana interlocutor umusa. Ukuze wenze lokhu, udinga umkhuba kancane, kodwa imiphumela Akuthathanga sikhathi ukulinda.

Cabangela isibonelo esilula emzabalazweni kanye ukuphikisa e yokuthengisa ngosizo a imishini boomerang. Okuvame kakhulu ukuphikisana :. "Lo mkhiqizo eqolo" Umphathi yakha impendulo kanje: ". Yebo, uqinisile, kodwa le ntengo ungathola izinga okusezingeni eliphezulu izimpahla, kanye nezinsiza ezintathu ezengeziwe" umthengi kufanele abe nesithakazelo kuwo ukuthi ngisho noma umkhiqizo kuyinto kancane ibiza kakhudlwana, ungaqiniseka of izinga layo, futhi kulapho lapho siyoba khona uhlele kwamahhala, nokunye. d.

Ukuze uzwisise zonke ezicashile yokuthengisa, kutuswa ukuba zifunde izincwadi professional kanye eziningi zokuqeqesha. Thengisa zonke izinto futhi wonke umuntu, futhi-ke umphumela angeke alinde isikhathi eside.

ukulungisa imishini

Le ndlela muhle kakhulu ukulawula ukuphikisa amakhasimende oye isebenzile ngaphambilini. Usikisela isakhiwo zinto nokuphikisana esekelwe yekucala. Kufanele usebenzise izinto ezinhle nokubambisana ikhasimende ikhono lokukholisa. Ngokwesibonelo, "Khumbula, phambi kwabo bonke inkokhelo eyenziwe ngesikhathi, kwakungekho kokulibala?" Noma "Niyazi ukuthi inkampani yethu nokobana kuphela imikhiqizo esezingeni lomhlaba. Khumbula ukuthi i-laptop ukuthi uthenge kithi ... ezinyangeni eziyisithupha ezedlule. "

Le nqubo ikuvumela ukuba badale isimo esivumayo yokuxoxisana. Ingasetshenziselwa ngomqondo ongemuhle. Uma une ulwazi izimbangi zakho waphawula nezinkinga ukuhlinzekwa kwezinsizakalo, noma kunanini ngaphambili, kungashiwo kuphawulwe ingxoxo iklayenti. Nokho, qaphela ukuthi ngeke ukwazi bakopele. Uma kuvela idumela futhi siqu Imenenja yenkampani uzobe kanzima lonakaliswe.

imishini ezizathwini

Le ndlela asebenzelana ngayo ukuphikisa iyafana zendalo ukuze inqubo yokukhipha impande. Nalapha, kudingeka uthole iqiniso futhi ukwazi isizathu sangempela mayelana nokwenqaba. Kulokhu, kancane ngaphezulu kwakwakhiwa ukuxhumana nomuntu, uzitshela isixazululo.

Ngokwesibonelo, uma iklayenti hhayi aneliseke amanani entengo aphezulu, umphathi angazibuza, 'Kulungile, kodwa uma sinikeza, usukulungele ukuba abambisane. " Uma iklayenti iyaphendulwa negative, khona-ke kumelwe uthole ukuthi isizathu sangempela.

Kumele baqonde ukuthi ngaphandle kwalolu akunakwenzeka ukuthuthukisa umthengi izinga. Abanye bavele khumbulani ngoba unesizungu, abanye ngempela ufuna ukuthola ukuthi kungani intengo ezinjalo. La makhasimende kudingeka uhlukanise ngokucacile. abaphathi abanolwazi yokuthengisa asebenzayo angakuqinisa zibukeke ukukhomba, waya iklayenti ofuna ukuthenga, noma nje ufuna kudlule isikhathi.

Ziyini izimbangela eziyinhloko zalokhu ukwehluleka ikhasimende

Wonke umsebenzi e yokuthengisa kufanele ukwazi okwengeziwe kwengqondo. Ngemva kokudlulisa izigaba emzabalazweni kanye ukuphikisa, ongayifinyelela eziningi, sazi ezinye "chips '. Udinga ukuqonda ikhasimende lakho ukuqinisekisa ukuthi washiya aneliseka futhi babefuna ukubuyela emuva manje. Uma yonke into yenziwe kahle, umphathi uyothola injabulo umsebenzi owawenziwa futhi umthengi siyohlala okuvelayo omuhle.

Thola izizathu eziningana ezinkulu ngenxa okuyinto ikhasimende lithi "cha":

1. Ukuvikelwa kwenqondo. Shopper isilinganiso ubona umdayisi nomzingeli onokuhlakanipha uzimisele ukwenza lutho kuphazamise zonke imali amaklayenti. Ngakho-ke, i-reflex icushiwe, futhi le ndoda iyaphendula omubi.
2. Uphatheke kabi. Uma ukuthenga ngaphambi noma yimuphi umkhiqizo ikhasimende eseke yindvodza letsengisa esilawulayo umuntu odlulela kakhulu. Ngemva ukukhuluma isikhathi ungasafuni.
3. Izibuyekezo ezingezinhle. Uma yebo, lapho naniyingcosana abantu basho izinto ezingezinhle mayelana nenkampani yakho, kwanele ukuba asishiye idumela. Ngo ukuhweba ke ifeza indima ebaluleke kakhulu. Endabeni ka ukulahlekelwa idumela ukusebenza INTO kuba izikhathi eziningi nzima.
4. Ukwesaba. Umthengi has a lot of them. Wesaba kokuba bekhohliswa, sikhethe kahle, futhi nokunye. D. Thola imbangela yokwesaba, kungenzeka ukuxazulula le nkinga.

isiphetho

Fight kanye ukuphikisa, njengoba sathola ukuthi kuyingxenye ebalulekile nomthengisi. Kungakhathaliseki ukuthi ayetfulwanga kahle umphathi noma umkhiqizo, qiniseka ukulandela uchungechunge lwemibuzo. Kukhona prodazhnikov isigaba show enkulu futhi ukhulume zonke izinzuzo, kodwa kubalulekile ukuba ubuze umbuzo olula, balahlekelwa kuthiwa. Futhi uma ikhasimende ephikelela futhi uzwakalisa nokungaboni ngaso linye, sokudiliza nasengqondweni.

umphathi yokuthengisa Active kufanele kube umuntu isebenziseka ngezindlela eziningi, owazi indlela enta taba abe isizinda solwazi. , Kumelwe ube uchwepheshe ukuze aphumelele kunoma yimuphi umkhakha. Ngalo mqondo, ukuhweba iyathinteka. abaphathi abanolwazi ukwazi ukusiza kwanoma yiliphi iklayenti. Ngenxa yalokho, inkampani eyenza inzuzo futhi umthengi iya ajabule.