Yokuziphatha of ubudlelwano ibhizinisi

It akunakuphikwa ukuthi impumelelo ibhizinisi babo bunomthelela hhayi kuphela isisekelo somnotho, kodwa futhi ngokuphathelene nezimiso zokuziphatha. Kanye ukuqaliswa imithetho ejwayelekile yebhizinisi nezohwebo, ukuhlukumeza nhlobo of imithetho yokuziphatha ibhizinisi. Impumelelo Business ikhuthaza nokunamathela kakhulu ezindinganisweni ezithile nendlela yokuziphatha kanye eyakhelwe ubuhlobo ibhizinisi phezu kwayo. Ngamanye amazwi, esibalulekile bomsebenzi ukulandela imithetho mayelana nokuziphatha kwezamabhizinisi.

Njengoba sokuphathana kwezomnotho emhlabeni, kukhona udaba sibi nakakhulu. Osomabhizinisi, kubalulekile ukwazi nemithetho yokuziphatha eyamukelwa nezinye izifundazwe ukuhlukumeza imithetho aphansi yokuziphatha igcwele ekulahlekelweni izimakethe ngenxa ukudabuka of ubudlelwano ibhizinisi. Nokho, akufanele sikhohlwe ukuthi ukuhlonipha ibhizinisi umuntu othola izinguquko ezithile nge sikhathi. Ngakho-ke kuyadingeka ukuba sihambisane izikhathi futhi bangabheki kungazwakali, ukufunda nokuziphatha kwezamabhizinisi we usomabhizinisi yesimanje. Ngokwesibonelo, abanye baye balahlekelwa kokucindezelwa yabo yokuziphatha zokuhlukumeza abesifazane. Okwamanje, kuqala ikheshi unguye esiseduzane umnyango, sembelwa lokulibala, futhi iminyango ukuvulwa ngoba abesifazane futhi ukhokhe bill yakho endaweni yokudlela, futhi izingubo ongaphandle manje owesifazane ubeka kwayona, ngaphandle uma lapho kudingeka khona usizo ngempela.

Ibhizinisi izimiso zokuhle - akuyona kuphela eziwusizo futhi benomusa. Lezi zici akwanele ukuba indoda ibhizinisi, bagcine imithetho nezimiso eziyisisekelo zazo ezithile zabo futhi uboniswe canons eziyisisekelo:

• ukuba bagcine isikhathi,
• ungakhulumi kakhulu;
• ukucabangela nabanye kanye uqobo;
• ukugqoka izingubo yokutholwa ithimba;
• abakhuluma lolo limi ngakwesokudla (kokubili ngekukhuluma noma ngekubhala).

Yokuziphatha of ubudlelwano ibhizinisi ngesisekelo sokuhlonipha lezi zinto. Ake ubhekisise ngamunye wabo.

Yiba njalo futhi konke sisigcine - isimiso sokuqala yokuxhumana kwezamabhizinisi. "Isikhathi - akubona yamakhosi" - uthi leli zwi owaziwa, futhi kube kufanele ngoba umuntu ngasekupheleni akuyona sithembekile, ebonisa ngezingcaphuno ukuziphatha kwabo encike kuyo akukwazi. Uphi isiqinisekiso ngeke akuvumele ukuthi hhayi wena phansi sikhathi esibucayi? Ngaphezu kwalokho, umuntu ibhizinisi kumele ehlelekile ukubala isikhathi ukusebenza ukufeza imisebenzi eyabelwe ngayo isitokwe okungekho majeure farce akusho uzakwethu wayishaya wayilahla phansi aphume kukhwelana, futhi akazange ukudanisa abasebenzi.

Umthetho sesibili yilesi: Ungakhulumi kakhulu. Abasebenzi akumele ukudalula ulwazi oluyimfihlo mayelana nenkampani. izimiso zokuhle Corporate of ubudlelwano zebhizinisi izinkampani eziningi kule nto ngokufunda ukuthi, kubalulekile ukuqinisekisa isiginesha siqu ngaphandle kokugcinwa kuyimfihlo macondzana izindaba, izinqubo zobuchwepheshe, kanye nempilo yakho osebenza nabo.

Cabangela abanye kanye yena - uthi umthetho wesithathu. Ukubekezelelana maqondana nabasebenzi - nencazelo yalesi sitatimende. Ukuziphatha ngempumelelo yebhizinisi kusho ukuthi umuntu kufanele acabangele ukubukwa amakhasimende, amaklayenti, ophathina, ngoba kaningi ukwehluleka ibhizinisi is phetho ngqo yemvelo ubugovu, isifiso nakanjani noma kwakuyisenzakalo esivelele, noma ngisho ukulimaza izimbangi. Ikhono lalelisisa interlocutor, uyihloniphe imibono yabanye abantu nokuqonda, ukukhululeka ukungabekezeleli ephikisayo - kuba lezi zimfanelo zidinga izimiso ubudlelwane ibhizinisi, okuholela nokwanda okuphawulekayo emehlweni igunya ikhanda ababeholwa.

Dress, njengoba kujwayelekile eqenjini elithile - umthetho wesine obalulekile. Asikho isidingo ivelele phakathi kwamalungu yesikhundla ayenaso, ngenkathi emsebenzini.

Ikhono ukuxhumana ilungelo wenkhulumo nalokubhaliwe - kokubusa yesihlanu - waphinda kugcizelela isithombe ibhizinisi lomuntu. Amathuba ukuze isivumelwano enikeziwe encike ngqo kwi ikhono lokukhulumisana. Ukuba siphumelele ibhizinisi umuntu, kubalulekile ukufunda nobuciko mpendulo. Kubalulekile ukwazi onogazi ngosizo silulumagama, buviyoviyo pronunciation ikhuluma. Kubaluleke kakhulu hhayi ukusebenzisa zokuxhumana ibhizinisi ulimi oluhlambalazayo, isitsotsi amazwi. Funda ukulalela, ukuze enye inhlangano, kwaba sobala ukuthi ingxoxo wena ezithakazelisayo ngempela.