Izici zengqondo zokuxhumana kwebhizinisi

Izici zengqondo zokukhulumisana kwebhizinisi ziphethwe ngokuzibonakalisa, ukubonakaliswa kwesimo sobuso kanye nokukhuluma, okuyingxenye ebaluleke kunazo zonke. Ngezinye izikhathi, usebenzisa la mathuluzi, ungadlulisela okuningi kunamazwi. Ulwazi olunjalo, njengombuso, lubangela ukuzethemba okukhulu. Ngokungahambisani nemithombo emibili yokwaziswa (okushoyo nokungaqondile), ulwazi olungelona amazwi lomlomo luyethemba kakhulu. Ngakho-ke, kubalulekile, hhayi okuningi okwakushiwo, kungakanani, ukuthi kwenziwa kanjani.

Ukuzikhethela kwezingxoxo zebhizinisi ukuthi phakathi nomhlangano webhizinisi kubalulekile ukulawula ukubonakala komzimba nokunyakaza, futhi ukwazi ukuhumusha izenzo nezenzo zobuso zomlingani. Kubalulekile ukwazi, futhi ngokuhlakanipha ukusebenzisa ulimi olungelona amazwi ngokohlelo lokuxhumana.

Izici zengqondo zokukhulumisana kwebhizinisi ngokusebenzisa izindlela ezingezona amazwi zingahunyushwa ngezindlela ezimbili. Ukungaqondakali kolwimi lwezandla akuvumeli ukwakha isichazamazwi esiyimpumelelo lapho sisetshenziselwa zonke izimo zokuphila. Esikhathini sokuxhumana, kuncike kakhulu kokuqukethwe kanye nomkhathi jikelele wengxoxo.

Izindlela zokuxhumana ezingezona izisholo zibaluleke kakhulu ekuqaleni kokuzijwayeza. Kulokhu, nezici zokuxhumana kwebhizinisi. Akukona izwi okwamanje okwakushiwo, kodwa ukuhlolwa kokuqala kwe-interlocutor, okulula ukuguqula emva kwalokho, sekutholiwe kakade.

Ngakho-ke, yiziphi izici zezingxoxo zebhizinisi okufanele zicatshangelwe emhlanganweni webhizinisi.

Okokuqala, kubalulekile futhi kudingekile ukukhombisa ukuthi u-interlocutor unesithakazelo sakho engxoxweni, ukuvuleka kweziphakamiso ezintsha nemibono nokuzimisela ukubambisana. Kufanele ucabangele ngokucophelela isimo sengqondo, ukubheka nokuzibonakalisa, ngaphandle kokuphula ubuhle bokuziphatha kwakho.

Ukuxoxisana akufanele kuthathe indawo evaliwe noma enobudlova. Ungavali amehlo akho ngezibuko ezinezibuko ezimnyama, njengoba lokhu kungaphazamisa isimo sokuxhumana. Ukuhlelwa kwe-interlocutors kubonisa ukuzithoba kwengqondo. Bathi okuningi ngaphandle kwamazwi.

Lapho uhlela izingxoxo, kubalulekile ukukhumbula ukuthi ifomu letafula ngemuva kokuthi ingxoxo izokwenzeka ithinta kanjani uhlamvu lwayo. Itafula elizungezile lifanekisela ukulingana kwabahlanganyeli, ukushintshaniswa kwamahhala kokubuka nemibono, uhlamvu olungakahleleki lomhlangano. Uma kukhona itafula elimehlo e-T ehhovisi, umnikazi wekhabhinethi, ongafuni ukukhombisa ukubusa, angahlala phansi ngokumelene nomxhumanisi, eshiye isitulo sakhe.

Izenzo zithwala ulwazi oluningi. Bangakwazi ukukhonza njengesibonakaliso kuze kube sekupheleni komhlangano noma bafakaze ukuthi ingxoxo iyathandeka. Izinhlobo ezilandelayo zokuthinta zivela:

1. Abalingiswa bokuthinta. Isibonelo, uphawu oluvamile lwamaMelika "OK", oludluliselwa ngosizo lenkomba kanye nezithupha, ezakhiwa ngesimo sencwadi "O". Kodwa isenzo esinjalo asivunyelwe ngokuvamile, ngoba eFrance kunzima, futhi eJapane isenzo esinjalo sisho imali.

Ezinye izenzo-izimpawu nazo zinqunyelwe imingcele yendawo ethile noma isiko, ngezinye izikhathi lokhu okucacile kuqondwa ngezindlela ezimbili.

2. Izenzo zokubonisa izinto, sebenzisa ukuchaza lokho okushiwo. Zenzelwe ukuqinisa amaphuzu ayisihluthulelo wengxoxo yokukhanda okungcono. Isenzo esivame kakhulu siyisiqondiso sendlela ethile ngesandla.

Ukusetshenziswa kwezinkomba ezinjalo kubaluleka ngokwemvelo. Umehluko wamasiko oyinhloko ubonakaliswa ngamandla ekusebenziseni kwabo.

3. Izenzo zokulawula-ezisetshenziswayo ekuqaleni nasekupheleni kwezinkulumo. Isibonelo, ifomu yendabuko yokubingelelana yisandla sokubambisana. Ezweni lebhizinisi, lesi senzo sisetshenziselwa ukubingelela kuphela, kodwa futhi njengesibonakaliso sokuvumelana, kanye nesibonakaliso sokuhlonipha nokuthembela kumlingani wakho.

Izenzo zokulawula-gesheni zisetshenziswa njengendlela yokusekela ingxoxo noma ukuphawula ukuphela kwayo.

4. Ukuthinta-i-adapters ehambayo, njengokubusa, imizwelo yethu nemizwa yethu . Ziyabonakala ezimweni zenjabulo, ukucindezeleka, yizibonakaliso zokuqala zokubhekana nazo.

Izici zokuxhumana kwebhizinisi akukhona kuphela kulokho okushiwo ngenhla. Zihlanganisa nokumomotheka, ibanga phakathi kwama-interlocutors nokubukeka.

Ngenxa yalokho, ekuphetheni kulokhu okungenhla, kubalulekile ukuqaphela lokhu okulandelayo: qapha ukuziphatha kwakho nemizwelo, ngokulandela eduze abaxhumanisi phakathi kwemihlangano yebhizinisi. Lokhu kuzosiza ukubona izikhathi eziningi ezifundisayo, ezithakazelisayo ezingenza lula imisebenzi yakho yobuchwepheshe.