Izigaba zokuxhumana ibhizinisi

Ukuhlaziya libhizinisi kuyabonakala ukuthi ekuxazululeni izinkinga ngokusebenzisa oxhumana ekuchumana, eziningi inqubo kunqunywa inhlangano yokuxhumana ibhizinisi futhi incike amakhono abalingani (nabangane) ukuxoxa. ukuxhumana Business, ngokuvamile evumayo, hhayi akuvamile ithuba kuphela ukukholisa interlocutor ka ukuhlobana isikhundla sakho ukuze asekelwe ke. Ngakho-ke, omunye imisebenzi esemqoka yengxoxo ibhizinisi - ukuba abe nalokhu kuqiniseka umlingani sokwamukela ezithile.

Ukuze ube ngempumelelo umhlangano isihloko zokuxhumana kanye nemiqondo eyisisekelo wakha uhlu lwezindaba esiphuthumayo, kuyilapho emhlanganweni kufanele kuqhubeke kahle kuzo zonke izigaba ezidingekayo izingxoxo ibhizinisi. Ake uhlu izigaba yokuxhumana ibhizinisi:

• Ukulungiselela okuxhumana ibhizinisi;

• kwencazelo indawo kanye nesikhathi somhlangano;

• liqine contact;

• Ingxoxo yenkinga, udaba bese exchange kolwazi;

• namaphuzu;

• kontrargumentirovanie;

• ukufuna ebucayini noma okufana elilungile;

• izinqumo;

• amalungiselelo kokungathembeki;

• okukhipha loxhumana naye;

• ukuhlaziya imiphumela emhlanganweni.

Akukhona nje ukwazi nje ukuthi lokho izigaba zokuxhumana ibhizinisi kufanele kube. Ngakho-ke sibona ukuthi ihlanganisa izigaba ingxoxo ibhizinisi. Ukulungiselela - kuba impela engathí sina, kuhlanganise nokubhalwa plan, esekelwe izinkinga ezithile ingxoxo, ukufuna amakhambi elilungile kuya ukuhlaziywa yawo asikisela ukuthi kungenzeka ukubikezela umphumela zokuxhumana, ukuqoqa ulwazi mayelana interlocutor, kwencazelo izizathu ezinhle, kukhethwa amacebo elilungile kanye sesu lokuxhumana ezingeni. Umumo ngesikhathi nendawo wenziwa ngezindlela ezahlukene, kuya ngokuthi izilungiselelo - isikhundla interlocutors: "phezulu", "phansi", "elilingana". Coming mbeni, ukuhlangabezana interlocutors kungukuqala ingxoxo. Lamagama lokuqala esashiwo ivame ukwenqena noma isifiso ukuqhubeka nengxoxo, ukulalela umlingani zokuxhumana. Kulesi sigaba, zisebenzisa izindlela ezine eziyisisekelo: impumuzo ukucindezeleka, izinkomba, ukugqugquzela umcabango, indlela engagwegwesi. Ingxoxo yenkinga ngokusebenzisa ukudluliswa ulwazi kuncike ubunjalo umgomo.

1. Umgomo - inkinga

2. Umgomo - komsebenzi, umsebenzi

3. umgomo - lokuxhaphaza,

4. umgomo - umthwalo kwethunzi.

I-agumenti is zithandelana yokudlulisa ulwazi ukwakha umbono ukuthethwa kwecala. Neutralization noma kontrargumentirovanie interlocutor ayebatshele zona. Kungabakhona amacebiso awusizo ezilandelayo: Yizwa isitha sakho, musa ukusheshe uphendule, cela hlandla imibuzo ukuqonda ukuphikisana, lokumba okushiwo ukuphikisa, mhlawumbe kungenxa ukuvezwa akuphelele kolwazi, sebenzisa imibuto levulekile. Ayivezi ukungaqiniseki yakho nganoma isinqumo. Hlale uzolile futhi ikhono, esekelwe agumenti eqinile. Fingqa imiphumela umhlangano, isinqumo nesikhathi esiqondile isenzo kuhlelwe futhi post-ubuhlobo. Siyabonga interlocutor. Phumani contact wokuqala non-ngamazwi, bese okuvalelisa inkulumo. Introspection ikuvumela ukuba sihlaziye phambili amaphutha enziwa esikhathini inqubo ukuxoxisana kanye ukuze uthole okuhlangenwe nakho.

Kulesi sigaba yokuxhumana ibhizinisi okukhulunywe ngaso ngenhla indlela kuphela sokuhlukanisa inqubo enjalo. Futhi sebenzisa ukwahlukana, okuhlanganisa lezi zindlela ezilandelayo izingxoxo ibhizinisi: gxila umlingani othize, ibonisa umlingani ethile, ulwazi mutual Ukukhipha mutual. Ngo inqubo yokuxhumana ibhizinisi scheme, ehlanganisa izigaba ingxoxo ibhizinisi kungaba ifushane, iphuma, nokuningi egcwele. Kwakuyisikhathi ukuzimisela abazi izinyathelo ezidingekayo, kanye isiqondiso sabo ukuqinisekisa ukuxhumana kahle.

Ngemva kokuthola lolu lwazi kungakwenza futhi kufanele basebenze kuzo zonke izigaba yokuxhumana ibhizinisi kuphela, ngaphandle Umphikisi. Zazise, ukuchaza lokho okushiwo yinkulumo ndaba, imfucuza agumenti. Konke lokhu kuzosiza ukuba bathole ulwazi okungokoqobo ebhekene kuyinselele enkulu - izingxoxo ibhizinisi.