Quality uhlelo lokulawula: kuyini?

Namuhla, cishe wonke umsebenzi ucishe inkampani enkulu aqaphele ukuba khona into efana nendlela yokuphatha amazinga (QMS), owaziwa kakhulu ngegama inguqulo lula we "ukulawula izinga". Kulesi sihloko sizozama akuqonde okushiwo, ochwepheshe abaningi leli elithi, futhi kungakanani ukwethulwa walesi simiso e ezingumphumela womkhiqizo.

umkhakha Modern nezentengiselwano kudingeka siphile nemibandela okuqhubekayo ekuncintisaneni okushubile - cishe wonke umkhiqizo noma esitolo format babe analogue, futhi ngaleyo ndlela ukulwa ngokoqobo ikhasimende ngalinye. Ukuze ube yimpumelelo, futhi uthole inzuzo esiphezulu, udinga uneminye izinzuzo ukuthi ukugqamisa umkhiqizo othize phakathi uquqaba onjengaye.

Kusobala ukuthi umehluko oyinhloko kungenzeka imikhiqizo esezingeni lomhlaba, ngesikhathi esifanayo waqinisekisa hhayi kuphela imibono amakhasimende avamile, kodwa futhi imibhalo efanele. Ukuze uqonde ukuthi umkhiqizo othize kuyahlangabezana nezindinganiso zamazwe ngamazwe, futhi wasungula Quality Management System.

Injongo eyinhloko yawo ochwepheshe ukusebenza embonini, ukuhlolisisa ngokucophelela umkhiqizo wokugcina oluqanjwe ifemu ethize, ukucacisa ukuhambisana noma ukunganamatheli lwezici zalo ngazinye imibono ezivamile izinga. Sekuyisikhathi eside iningi izinhlobonhlobo izimpahla namasevisi namuhla izimfuneko ezisemthethweni ngokuya izinga, okuvumela ukuba sezingeni elifanele umsebenzi yiluphi uhlelo lokulawula izinga.

Kufanele kuqashelwe ukuthi, ngokuphambene nenkolelo evamile ukuthi ikhwalithi nokulawula - imiqondo kuyahambisana, akunjalo. Eqinisweni, njengoba ochwepheshe uqaphele, softwe, ngokuyinhloko igxile ngokushesha inqubo ukukhiqizwa futhi kuthinta avelele yakhe. Ngokuphambene ukuqinisekisa uhlelo lokulawula izinga isebenza ikakhulukazi nge-product yakho yokugcina noma isevisi ngemuva kokuphela inqubo ukukhiqizwa.

Ngokuphathelene ezidayiswayo noma amasevisi, esiqinile izinga ukulawula i kubalulekile kakhulu. Uma umkhiqizo uthenge uhambisana nazo zonke izindinganiso zamanje, ungaqiniseka ngokuphelele ukuthi kuphephile, kanye nokusebenzisa kwayo ngeke zibangele noma iyiphi umonakalo. Ngaphezu kwalokhu, ohlelweni lokuqapha quality, isibonelo, Izitolo ezinkulu okudayisa iqinisekisa ukugcinwa amalungelo abathengi kanye ukungabikho ukwephulwa phakathi emabhokisini zokuthutha noma isitoreji imikhiqizo adayiswa.

Kubalulekile futhi ukwazi ukuthi yisibopho ochwepheshe obhekene ukulawula izinga, akubandakanyi nokuqedwa ezithile kwamaphutha izimpahla. Into esemqoka ukuthi liyadingeka wabo ukuthola iphutha futhi ifike ngesikhathi ukhombe kuye ukuxazulula inkinga ngokushesha ngangokunokwenzeka. Kwezinye izimo, lo ukuthola of nokwephula kakhulu, mhlawumbe ngisho ukumisa ephelele ukukhiqizwa kwezimpahla noma ukuhlinzekwa kwezinsizakalo, okuyinto kusiza ukuqinisekisa ukuthi ngedumela laleyo nkampani ngeke kuze kuthinteke.

Ngakho, yesimanje ukulawula izinga uhlelo - a eyinkimbinkimbi izinyathelo ezihlose uthole ukucwaningwa okuningiliziwe kanye enemininingwane kwezimpahla namasevisi, ukuze abone nokushintshashintsha izici ezihlukahlukene mikhiqizo nezindinganiso izinga ngamazwe. Ukuba khona njalo kwesimiso esinjalo kunoma iyiphi ibhizinisi kubalulekile, njengoba ivumela nje kuphela ukuze kuqinisekwe ukuthi umthengi ukuthi nazo zonke izimfuneko zokuhlala umkhiqizo othize, kodwa futhi ukunikeza ecacile inzuzo yokuncintisana phezu izinhlangano ukuncintisana.