Izinhlobo kanye nempumelelo mailings e call center.

Namuhla, noma isakhiwo nezinsiza zokuxhumana kungakhathaliseki amagama ezishiwo isofthiwe uqobo kanye hardware, futhi zokuxhumana amakhono - samabhizinisi, ukumaketha, PR ejensi, Centre ngocingo yokuthengisa, shayela isikhungo - a ukuyikhokhela omkhulu amasevisi ingxenye inikeza newsletter kolwazi kanye / noma ulwazi kanye nokukhangisa ubunjalo eyodwa noma ngaphezulu iziteshi usuke namakhasimende. Newsletter kuye isicelo ingasetshenziswa ukuthuthukisa izinga lenkonzo, futhi kungakho degree of ikhasimende nokuthembeka enkampanini, trade mark / umkhiqizo, umkhiqizo / service (Izincwadi zezindaba - isaziso izikweletu, ibhalansi isimo, ukukhushulwa, izinguquko imithetho wokusebenza, intengo , ukusebenzelana okuhilela izivumelwano, njll) noma ukuze sikhuthaze zabathengi isidingo ethize / entsha umkhiqizo / service, futhi eqinisweni -. ukusesha kanye ukuheha amakhasimende (ulwazi kanye nokukhangisa newsletter mayelana nemikhiqizo / amasevisi amasha, izinzuzo zabo, izaphulelo kuma mikhiqizo / amasevisi, njll).

Ngokuvamile, iningi owawukhona kukaMoya etholakalayo namuhla - SMS, MMS ngezinye izikhathi imiyalezo format, amafeksi, futhi njengoba i-imeyili, kufaka phakathi i-Direct Mail. ukusatshalaliswa ezinjalo cishe indawo ngokuphelele lwamakheli yendabuko we nengxenye kwekhulu elidlule ephepheni, okuyinto Kwakuseshwa ngosizo e-mail amasevisi yesibili, kodwa okwamanje, futhi lwamakheli SMS, ngefeksi, i-Direct Mail kancane kancane esikhundleni wuhlelo letisha ukusatshalaliswa, ulwazi ikhasimende, kanye nokwaziswa kanye nokukhangisa imilayezo - ngokusebenzisa izicelo IP wefoni, amakamelo web wengxoxo futhi, yebo, zokuxhumana, kanye unicast enduduzo iziteshi zokuxhumana ikhasimende. Lokhu kungenxa yokuthi:

• ngokuthumela i-SMS ngenxa umthengi yayo mass kunalokho ukhathele futhi ezimweni eziningi isuswa iselula ngaphandle kokufunda, ikakhulukazi kusukela abahlinzeki ukuxhumana mobile kanye namadivayisi eselula ngokuvamile zisebenzisa kunzima ukufunda amafonti;
• ukuthumela i-MMS ngempela eqolo futhi engamukelwa yizo zonke kumadivayisi eselula zokuxhumana;
• ukuthumela i-imeyili, kufaka phakathi i-Direct Mail ngempumelelo futhi avinjelwe unomphela ngumsebenzisi nge-imeyili ogaxekile iklayenti amamojuli;
• bonke ngothi lwabo ukusatshalaliswa "omkhulu" obulimaza abasebenzisi terminals ephathekayo, e-mail amaklayenti, futhi ngaleyo ndlela zibe nomthelela ongemuhle ukwethembeka umthengi ukuba inkampani, i-trade mark / umkhiqizo, umkhiqizo / service.

Ngokungafani "mass" ukusatshalaliswa "amapayipi" uhlobo contact isikhungo yesimanje inikeza namuhla:

• Unicast ejwayelekile nezakhiwo - ngobuningi imiyalezo ye-SMS, MMS, ngefeksi, i-imeyili, Mail okuqondile, kodwa ugxile umsebenzisi othile we esigungwini / imeyili iklayenti mobile nge ngokucacile yayo izintandokazi ngenxa yobudala iqembu, ubulili, ubuzwe, isimo sabo emphakathini. okungukuthi izincwadi zezindaba ithunyelwa kumsebenzisi ngefomethi bazivumelanisa esikahle wokuxhumana (i-SMS - impesheni kanye nabantu asebekhulile, abantu abasebenza nge terminals mobile - SMS, MMS, imeyili newsletter, intsha, zikhetha amafoni smart - SMS, MMS lwamakheli, izaziso ngokusebenzisa IP isicelo ). Ngesikhathi ulwazi olufanayo isikhathi nokusatshalaliswa ukukhangisa akagcinanga ukuzivumelanisa elula wokuxhumana format, kodwa futhi khuphela umsebenzisi othile ngombhalo / umklamo, uyokhululeka kakhulu iqembu iminyaka, ubulili, ubuzwe, isimo sakhe ngekwemiva netenhlalo;
• Unicast (okuthunyelwe, okuthunyelwe) e niches ezithakazelisayo amaklayenti ibhizinisi zokuxhumana, blogs, microblogging ku inkampani brand Amakhasi ekuxhumaneni nomphakathi, lapho call centre opharetha kudala ulwazi kanye nokukhangisa noma umyalezo ulwazi nje kuphela, kodwa 24/7 unesibopho ukuba nesithakazelo abasebenzisi imibuzo, kuhlanganise ingxoxo yezwi neyevidiyo.