Indlela uxhumane ne "MegaFon" opharetha, odinga ukukwazi wonke umuntu

Njengoba sekunama-inkampani yeselula "megaphone" ngokushesha bavele kanye kwamakhasimende. Yiqiniso, kwakuba abangaba yishumi abantu abambalwa ngesikhathi. Namuhla, isivele hhayi eziyinkulungwane abantu, futhi bonke ngothi lwabo zilungele anganqamuki ukuphendula emibuzweni ababhalisile. Hard ukukholelwa, kodwa munye umxhumanisi ukuthi lezi zinto ziyokwenzeka ema-awa lasiphohlongo nemini ngokushikashikeka nokukhandleka luphendula kuka-500. Futhi naphezu kweqiniso lokuthi inkampani yeselula wenza konke ukuze uthole ngokusebenzisa isikhungo call kwaba lula futhi fast, kusenabantu izikhathi lapho ukulinda kungaba imizuzu engaphezu kuka-10.

Kungani kwenzeka futhi nokuthi ungaxhumana kanjani "MegaFon" opharetha kuleli cala? Iqiniso lokuthi, naphezu ukuvela okwandisa self-service, iyohlale iyingxenye ababhalisile, okuyinto lula futhi kuwusizo kakhudlwana ukuze baxazulule izinkinga zabo nomuntu bukhoma, hhayi irobhothi. Lena ngokuyinhloko asebekhulile. Ngaphezu kwalokho, kunoma yisiphi isimo, izinsiza zobuchwepheshe kuthiwa zahlelwa ukuxazulula izimo ezijwayelekile. Endabeni izingozi noma izinkinga engavamile kuphela ukusiza abantu ukuba bakwazi ukuqonda.

Kwezinye izimo, ungakwazi ukuxazulula zonke izinkinga zabo ngokuzimela. Okokuqala, iseluleko lungatholakala website inkampani "megaphone". With ukuthuthukiswa Ukufinyelela i-Inthanethi amasevisi ngokuvamile kulula ukwenza kuka ukubiza phakathi nendawo contact. Uma lokhu kungeke kwenzeke, futhi kulokhu-ke akudingekile ukuthi ixhumane ne-opharetha. Ungathola izeluleko kwesokudla nomsizi electronic inombolo 0505.

Umsizi olunjalo luye lenzelwa lula ababhalisile "megaphone". Ukuxhumana ne sibonga opharetha kuye ngoba amakhasimende amaningi nje ube ezingadingekile. Eminingi elula nangejubane kwesokudla ulalele ulwazi, uma kudingekile, ukuze kusebenze noma ushintshe izinga. Ngaphezu kwalokho, usizo lwakhe nakanjani free futhi ayidingi ukulinda elayinini consultant impendulo.

Nokho kwesinye isikhathi ngidinga impendulo human. Indlela uxhumane ne "MegaFon" opharetha kuleli cala? Inombolo yokuqala kubo bonke ababhalisele eRussia - kuba 0500 noma 8-800-550-0500. Ngaphezu kwalokho, ucingo izotholakala mahhala kubo bonke ababhalisile inkampani kanye service ubusuku nemini. Yiqiniso, ngabeluleki bayokujabulela ukuphendula yonke imibuzo ababhalisile.

Kodwa kusukela ukuxhumana opharetha "MegaFon", ngisho nokuthi uyamazi inombolo ofuna akwenzeki ngaso sonke isikhathi ngenxa ukulinda isikhathi eside emgqeni, kusadingeka ukuba ucabange futhi mayelana namasevisi self-service. Futhi service izwi futhi Inthanethi indawo hhayi kuphela, kodwa futhi USSD-umyalo, isibonelo. Konke lokhu kuye kwabangela ukuba iqiniso ukuthi abantu abangaphezu kwengxenye abantu ababenze izikhokhelo kalula ukuxazulula yonke imibuzo yabo ngaphandle kosizo consultants.

Ngaphezu kwalokho, inkampani yethulwa futhi ithuthukiswe ezihlukahlukene sms-izikhumbuzo ngobude besikhathi amasevisi, SMS ibhalansi, imizuzu, wamamegabhayithi elibangise switch-off embundwini. Akufani nje ivikela ababhalisile "megaphone" kusukela lezimanga ezingemnandi, kodwa futhi kunciphisa inani izingcingo ukuba isikhungo contact. Ngisho nokubonakala kwalokhu amanye amasevisi ikhokhwe kuye kwasho ukuthi ababhalisile babe cishe asikho isidingo uxhumane "MegaFon" opharetha. Ngokwesibonelo, amasevisi ke, njengomculo "Phila ibhalansi", "Balance umngane" nabanye.

Yiqiniso, kubalulekile ukwazi ukuthi uthintane "megaphone" by opharetha uma i-force majeure. Kuzo zonke ezinye izimo, omunye kalula uphathe inombolo yabo futhi ukuze usize abanye.