Indlela hlola exhunywe amasevisi MTS. Amasevisi sammobsluzhivaniya

Yefoni - umngane wethu njalo emsebenzini play, ekhaya osemcimbini. Kulesi sihloko sizoxoxa isitatimende ezifana "Telesystems Hambayo". Ukwehlukahluka kwezimangaliso yamanani kanye nezinsizakalo ikuvumela ukuthi ukhethe kahle uxhumano, okufaneleyo ngayinye umuntu othile, kodwa namanje ngeke adle ingxenye yomholo. Nokho, ngezinye izikhathi ungathola kusimo abalulekile kakhulu esilinganisweni, nakuba kubonakala zingabhekani kakhulu futhi olukhulunywa. Ngemva ekuqhutshweni kungase kuyacaca ukuthi udaba ixhunywe omunye umsebenzi, okuyimbangela ejwayelekile lokukhansela sum Nth lemali ku-akhawunti. Ngakho-ke, kuba inkinga esiphuthumayo kakhulu indlela ukuhlola uxhumano MTS amasevisi. Noma isimo. Wena laphumela ukusuka lapho kudingeka ucele ekhaya, futhi ifoni yakho sebekubeke enqaba ukukusiza. Ekugcineni, kuvela ukuthi awunayo namasevisi akuvumela ukuthi usebenzise ngokukhululekile omakhalekhukhwini phesheya, ngakho-ke, ukuze uxoxe ocingweni ngaphandle kwezwe lakini, awukwazi. Kodwa uma ungase uhlole ngaphambi uhambo exhunywe MTS amasevisi ke le nkinga kungagwenywa ngokumane ngokungeza inketho ulahlekile. Izibonelo ezinjalo kungaba nomthofu setha. Hhayi ukuba bazibeke icala bese lightheadedness, ukunikela ulwazi lokuthi ungasenzela kanjani ukuhlola exhunywe amasevisi MTS. I-opharetha mobile unikeza izindlela eziningana. Futhi kwasekuqaleni kukhona self-service. Kuyinto elula, okusheshayo futhi ikakhulukazi khulula.

Isevisi "Services My"

Ukusebenzisa ke, ungathola uhlu womabili amasevisi ezikhokhelwayo khulula axhunyiwe ekamelweni lakho. Ukusebenzisa isevisi, kufanele uthumele umyalezo enombolweni 8111. Uma udinga uhlu amasevisi khulula, umbiko kufanele abhale inombolo 0. Ukuze ongakhetha ikhokhwe umbhalo ayokhonza njengamakhosi sibalo 1. Uma ufuna uhlu olugcwele, ungathumela umlayezo ezingenalutho SMS noma nanoma yimuphi umbhalo ngaphandle "0" futhi "1".

In ukubuya uzothola i-SMS uhlu lwemisebenzi yakho. Kodwa kukhona iphuzu elilodwa. Uma uhlu kudingeka okungaphezu kokubona 5 imiyalezo, buka konke kukho asikwazi ukuxhunywa. Sizoba ukusebenzisa ezinye izindlela. Ngaphezu kwalokho, uhlu ewumphumela akuyona amasevisi Infotainment izofakwa ohlwini, kuhlanganise GOOD'OK.

Ubani onokufinyelela isevisi, nokuthi kubiza kangakanani

Sebenzisa isevisi, futhi ngale ndlela ku-MTS hlola yiziphi izinsizakalo axhunyiwe, abakwazi ababhalisile nge VIP-abasebenzisi yamanani kanye nezokuxhumana zenkampani.

Endaweni ikhaya le ndlela yokuthola ulwazi mayelana namasevisi axhunyiwe mahhala zonke yamanani. Kodwa kweminye imizi Russian umyalezo izokhokhwa tariff izinhlelo ezilandelayo: "Onlayner", engxenyeni ethi "Amanani", "Business Without Borders", "Optima", "Pro", amanani we "MTS Connect" futhi Maxi. Ukuze ababhalisile umyalezo uhlu izobiza ruble 3.95.

Isevisi yakho ikhokhwe

Le sevisi kakade kucace kusukela isihloko, kuzokusiza uthole uhlu lwakho ongakhetha ikhokhwe. Kanjani ukuhlola amasevisi MTS uxhumekile nalolu hlelo inkonzo? Kuyinto pretty elula. Lokhu kungenziwa ngosizo USSD-isicelo * 152 # bese inkinobho yokushaya ucingo. Esikrinini kwefoni ubonisa uhlu lwezenzo ezitholakalayo. Lapha udinga ukukhetha 2 - "Isevisi yakho ikhokhelwe." Noma ungavele ukudayela * 152 * 2 # bese ucindezela inkinobho yokushaya ucingo. Ngemva lo myalo uzokwaziswa ukubuka uhlu lokukhethwa kukho yakho noma okubhaliselwe infotainment. Ngokukhetha yezinto, ungakwazi noma ukufunda uhlu (uzothola umlayezo nge uhlu kanye inkomba izindleko amasevisi), noma ukuze uphume ezazisweni Imininingwane nokuzijabulisa nezinsiza.

Inthanethi Umsizi

Lena indlela elula kunazo ukuba baqonde indlela MTS isheke yiziphi izinsizakalo axhunyiwe. Ungasebenzisa le nguqulo mobile noma sifune usizo PC. Kunoma ikuphi, isiqalo udinga ukungena ngemvume ku-akhawunti yakho siqu. Ngemvume ayokhonza njengamakhosi inombolo yakho yocingo futhi iphasiwedi kuyodingeka ukunquma uma ungazange ongabhalisiwe okwamanje. Kule nombolo 111 ufuna ukuthumela umlayezo anombhalo "25 iphasiwedi." Iphasiwedi kumele kusetshenziswe Izinombolo, icala eliphezulu futhi aphansi izinhlamvu (okungenani eyodwa uphawu ngamunye), inani lezinhlamvu - 6 kuya 10. Ngokwesibonelo, i-SMS angabukeka kanje: "25 Ygwrig4».

Ngemva kokungena ngemvume ku-akhawunti siqu, uzoshesha ufunde indlela ukuhlola exhunywe amasevisi MTS. Ohlangothini kwesokunxele page uzobona uhlu lwezenzo ezitholakalayo. Kulokhu, sidinga into "Izimali kanye nezinsizakalo." Okulandelayo, khetha "Service Management" sigaba. Futhi ekhasini elilandelayo, sibona yonke uhlu lokukhethwa kukho free futhi wakhokha. Iphinde libonisa izindleko zabo, futhi lapha ungakwazi uzivale. Noma ungakwazi ukwengeza isevisi esisha uma uthanda.

Contact Centre

Yiqiniso, uma ngenxa yesizathu esithile akunakwenzeka ukusebenzisa noma yimaphi amasevisi ngenhla, ungabiza opharetha ngenombolo 0890. Abasebenzi contact centre ngokushesha, uma unayo lokhu noma lokhuya inkonzo, futhi ungaxhuma entsha noma vimbela akhona. Kodwa le ndlela has ethile eyodwa enkulu. Ngezinye izikhathi ikholi ku-opharetha kunzima kakhulu, ngoba isibalo izingcingo omkhulu. Ilinde impendulo kungenziwa imisiwe kuze kube nini. Yebo, futhi ngesikhathi sokulalela ukwamukela lonke uhlu lamadivayisi amasevisi kunzima kakhulu. Ngakho-ke zibelula ukusebenzisa self-service.