Imithetho yokuxhumana namakhasimende: main izici kanye nezincomo

Izikhungo emikhakheni ehlukahlukene amasevisi inikeza izindlela ezithile amakhasimende. Kukhona zombili Imithetho jikelele for ukuxhumana ezisemthethweni, futhi amasu ezikhethekile yokuxhumana kwezamabhizinisi. Njengoba umkhuba ubonisa, ukunamathela nezincomo bengqondo futhi abakhangisi kule ndawo kuyasiza ukwandisa ukusebenza kahle kwenhlangano kanye ukwakha isithombe omuhle ke emakethe la ukungabandakanywa ezinhlelweni ezithize. Ngesikhathi esifanayo imithetho zokuxhumana ikhasimende ukunikeza wonke nokuqashelwa imithetho esiyisisekelo sokuziphatha ezibangwa yezakhi zokuziphatha futhi imiqondo jikelele zokuziphatha.

Indlela ukuthola uxhumano ne iklayenti?

Esikhathini yesibili wokuqala ucingo kufanele bavunyelwe ukuba ukwazi omunye umuntu, lokho bekuyosho ukuchitha isikhathi sakhe. Ukuba ayibalulekile, kuyatuseka futhi bekungamelwe niziyeke ibinzana, ngisho noma uhlela ukusebenzisa njengoba indawo engicabanga ukuthi angaba yikhasimende kusho. Ukuphathana kahle kubalulekile, kodwa ukuhlukunyezwa ngokweqile ngezilokotho kungase kudale okuvelayo ezimbi. Standard imithetho yokuxhumana namakhasimende nokungahlanganisiwe imizamo uthole impendulo esheshayo iklayenti uvumela noma yini. Udinga ukuba basheshe futhi kwesokunene sakhe lokwenqaba, futhi ukuphendula ngokwanele, ngaphandle kokushintsha yokukhulumisana. Ngisho noma iklayenti ethile izolahleka phakade, okuvelayo engakhi inkampani uzohlala futhi kungaphazamisa umfanekiso esizayo.

Ukuqala i-dialogue kufanele kube njengoba ulwazi futhi zikhululekile. Kungcono kafushane kodwa uchaze ngokucacile engxoxweni, behlose ingxenye umsebenzi futhi akuchazele ukuthi lokhu ncamashi lo oxhumana naye kungaba wusizo. Matters futhi indlela ngamunye. Ngokwesibonelo, imithetho wokuxhumana amakhosi iklayenti manicure ukunikeza isakhiwo sokuqala inkhulumomphendvulwano ithemba ezisekelwe. Ochwepheshe kulo mkhakha abasebenza ngqo emzimbeni womuntu, ngakho akukho ithoni ngobuqotho Kulokhu ongakwazi ukuzenza. Okubizwa ngokuthi izingcingo abandayo, isibonelo, akufanele isetshenziswe.

izimiso Jikelele ibhizinisi inkhulumomphendvulwano

Ngemva ukuhlola ulwazi lokuqala futhi ezethula umsebenzi isicelo kungekho wemfanelo kancane. Ngisho noma iklayenti wabonisa isithakazelo sabo, musa uphumule. Ukuxhumana kumele yakhiwe isitayela ingxoxo enobungane, kodwa ngaphandle ngeziphambeko ezinkulu ngezihloko ezingahlobene isiphakamiso yenkampani. Kulokhu, iklayenti akufanele ogcwele kakhulu isamba okungadingekile idatha. Uma kufanele ucacise uhlu imibuzo ingxoxo eyodwa, udinga ekuqaleni uzihlele, njengoba kudingwa yi-imithetho eyisisekelo. Ukuxhumana iklayenti kumele ekuqaleni kucatshangwe kahle futhi uzilungiselele. It belulekwa ukulungiselela uhlu lwemibuzo, noma okungenani uwagcine ekhanda, alinganisiwe kuxoxwe ngayo ingxoxo. Kodwa ubacela nohide akulona kunomvuzo. Ngemva ngamunye umbuzo, ungenza encane phumula, ukufaka elungile amahlaya noma ukudlulisa ukunakekela kancane eziyinkimbinkimbi izici isihloko. Iklayenti kumele uzizwe ukhululekile, kodwa angawi aphume iqhaza engxoxweni.

Indima imizwa enqubeni yokuxhumana

Kukhona timvo letehlukene sendlela futhi ukuthi umphathi-jikelele baveze imizwelo. Kakade okukhulunywa inqubo izingcingo ezibandayo, umqondo ogxile nokuqedwa ephelele kulesi sici. Ngamanye amazwi, ukusuka umsebenzi liyadingeka ukuze ome kahle futhi kuqhathaniswa ngokushesha azise ikhasimende futhi athole kuye ulwazi oludingekayo, uma kunesidingo. Kodwa izingcingo ezinjalo musa ukukhipha ukuhambisana esisemthethweni nemithetho yokuxhumana ne imishwana wokubonga, ukuxolisa kanye yokuvalelisa ezifanele.

Kodwa imithetho efanayo zokukhulumisana salon ubuhle namakhasimende ngakususi indlela enjalo. Hhayi kuphela ngenxa isidingo Yakha ubuhlobo ukuthembana, ngisho noma ibhizinisi isisekelo. Long-term ubudlelwano zasemsebenzini futhi amakhasimende ikhiqize kakhudlwana lapho abasebenzi ukubonisa izimfanelo zabo abantu. Inkulumo ngokukhululekile nangokwethembeka imizwelo kufanele uqobo futhi ubeka abantu endleleni ezinhle. Enye into ukuthi ezinjalo kufanele ziqashwe, hhayi buphikisana izithakazelo inkampani, ukunikeza amakhasimende ngesevisi.

Izici ku inkhulumomphendvulwano ifoni

Ngokucacile izingxoxo zocingo futhi kusikisela izici zayo siqu. Ekuqaleni ingxoxo is hhayi Kunconywa ukusebenzisa imishwana enjengethi, "ukhathazekile ..." noma "Ingabe ukhathazekile ...". Babukeka, nakuba ayinangozi, kodwa ekuqaleni ukudala isetshenziswe ngomqondo ongathandeki sitayela, okuyinto kufanele kugwenywe. Ngaphezu kwalokho okudingeke ukuba ukwethula inkampani futhi uye ngqo ephuzwini. Ukuze namakholi angenayo imithetho yokuxhumana namakhasimende ocingweni futhi musa batusa ukuba bathathe phezu isignali kuqala. Ukusabela ezisheshayo kungasho ukuthi imenenja noma ngokulangazela balindele le kholi, noma isebenze. Ngisho noma empeleni akunjalo, kuyinto efiselekayo ukwakha umbono iklayenti reverse umsebenzi, okungukuthi, ukuphendula emva indandatho yesibili. Ngokuhamba esizayo tetinkhulumomphendvulwano kufanele eyakhiwe kugcizelelwe buviyoviyo kwesokudla. Ngokusho kochwepheshe, ithoni kanye nendlela ingxoxo yocingo ngezinye izikhathi zibaluleke ngaphezu nokuqukethwe kwalo.

Imithetho yokuxhumana namakhasimende abadala

Lolu uhlobo olukhethekile abantu ephinde kudinga indlela ekhethekile. Ikakhulukazi umuntu osekhulile ngokuya iqhaza engxoxweni yebhizinisi ukunakwa kahle kanye okuhlushwa. Lokho ingxenye umphathi, kungadinga nengxenye enkudlwana ukubekezela. Kodwa kukhona izinto ezinhle. Ikakhulukazi, mpendulwano ezifana amaphesenti sakugcina imishwana wokubanga kuqinisekisa induduzo umsebenzi. Noma kunjalo, isikhumbuzo imithetho yokuxhumana namakhasimende Asebekhulile uncoma ngokuphelele ukwakha oxhumana obufudumele umuntu futhi kahle ukuchaza inikeza ezicashile. Kuyinto efiselekayo ukunciphisa izenzo imizwa kuwukuzenzisa. Nakuba ingxenye bangase babonakale kweqiniso, abantu asebekhulile, zivamise ukudalula ukuthi kuba yisithiyo ngoba ukuxoxisana.

Ezicashile zokuxhumana nge e-mail

E-mail, njengoba enjalo, lula kakhulu kumphathi womsebenzi. Yiqiniso, kuxhomeke kakhulu ezinyathelweni usayizi izimo ngaphansi lapho inkhulumomphendvulwano uqhutshwa, kodwa kukhona asikho isidingo babambelela yekhasimende ukunakwa okugqugquzelwa inzondo yakhe nentshisekelo Kulokhu lula. Nokho, kanye nombhalo ngokwawo kufanele kube ngaphezulu ulwazi ngangokunokwenzeka, ewusizo futhi ngesikhathi esifanayo uma kome kakhulu. Ngokwesibonelo, imithetho yokuxhumana namakhasimende nge e-mail iphuzu nesidingo sokuba incwadi kufinyeta nengxenye encane kuwo. Okungukuthi, ekugcineni kufanele isikhumbuzi lokho isinyathelo noma isinqumo kulindeleke umamukeli.

Ongakwenza nalokho ayikwazi wathi?

abaphathi abanolwazi cishe ezingeni ingqondo bayakhishwa kusukela inqubo yokuxhumana namakhasimende imiphumela engathandeki semikhuba, isitayela yokukhuluma ngekukhula. Ikakhulukazi, imithetho nezindinganiso yokuxhumana namakhasimende abasebenzi akuvumelekile ngaphansi kwanoma iyiphi ibhaxa ukunikeza ukugxekwa izenzo zabo. Ngokuphambene, abasebenzi isidingo kuphela bakhombise isimo sengqondo esiqondile, futhi ezicashile inkinga isimo Ivumela abaphezulu umphathi noma induna.

Ukungabi nandaba kuyakhuthazwa ukuxhumana iklayenti. Lokhu ungaboniswa, isibonelo, sikulindele isifiso noma izinhlelo zakhe zakudala. Okungukuthi, kusengaphambili inikeza amasevisi alungile, futhi azikaze ukukhuluma, kodwa kungenzeka ukulandela kahle. Kulesisimo-ke, imithetho yokuxhumana nekhasimende inkosi manicure ungaboniswa nokuhlinzekwa i enwetshiwe Miningi imisebenzi eyenziwa ngaphandle komzamo umphelelisi the ekhona uhlu iyawakha iziphakamiso. Ngakho, kanye manicure bendabuko isivakashi kungase kudingeke SPA-session. Amakhasimende bazimisele kakhudlwana ukuzamukela uyavumelana amasevisi eyengeziwe lapho iziphakamiso woza nje kusukela umsebenzi.

Kanjani ukuqedela inkhulumomphendvulwano?

Njengoba sekushiwo, kuyinto efiselekayo sokuqeda ingxoxo isikhumbuzo esifishane ngalokho isinqumo kulindeleke kusukela iklayenti. Ngalo mqondo, imithetho yokuxhumana namakhasimende ehhotela, isibonelo, ukucela imeneja ukukhumbuza iklayenti mayelana kungcono indawo, umsebenzi schedule kanye nesikhathi yokwamukela izivakashi. Kodwa noma kunjalo, kufanele ahlale umbono omuhle engicabanga ukuthi angaba yikhasimende. Lena akuyona kangaka isithakazelo sakhe njengenhlangano ezisalayo ngokomzwelo ukuthi kufanele ube iphozithivu.

isiphetho

Eminyakeni yamuva, izazi nokuziphatha kwezamabhizinisi waphawula ukuthambekela lula amazinga zokuxhumana emkhakheni ibhizinisi. Iqiniso liwukuthi imithetho eqinile yokuxhumana namakhasimende ngoyisiwula kusinda interview inqubo, ngokuvamile okwenza kube isifanekiso nenyanyekayo. Ngakho-ke, zonke izinga ngokuvamile iba, izingxoxo avuleke kakhudlwana ukuba qotho futhi usuke enhliziyweni futhi ngokomzwelo ukuthi ukunciphisa ibanga phakathi ummeleli wenkampani futhi iklayenti. Enye into ukuthi lesi sitayela yokuziphatha lidinga nakho futhi kuletha yi ezinhle kuphela ezindaweni ezithile zenkonzo.