Telemarketolog - kuyinto umthengisi wekhulu lama-21

Nsuku zonke, imikhiqizo ethengisa is ziba nzima. Endaweni yokuncintisana phambi abakhiqizi uthola umbuzo ofanayo: ukuthi benzeni umkhiqizo wakho? Nge lo msebenzi kungaba ngokuphelele ukusingatha telemarketolog ezinhle. Lokhu onguchwepheshe, ngubani akwazi ukuthola noma yimuphi umkhiqizo umthengi.

I eseyintsha emkhakheni yokuthengisa

Kuze emashumini ambalwa eminyaka edlule, kwanele nje ukusakaza umkhiqizo omusha emashalofini, futhi ngokushesha waqala ukuya kubangele isithakazelo esikhulu. Manje isimo Kuthi ezahlukene. inkampani yokukhiqiza kumele kangaka ukuze bethule imikhiqizo yabo izinkampani zokuhweba benizithatha ekwenzeni lokho okuhleliwe. Kodwa lokhu akuqinisekisi elamukelekile. Into amanga eside phezu counter bese akazange ukuheha yimuphi ukunakwa. Lesi simo senziwa more esebenzayo neminyango nokumaketha.

kwakukhona okuthunyelwe onesihloko esithi "telemarketolog" Ngo nineties ngasekupheleni izinhlu abasebenzi izinkampani eziningi. Lena - uhlobo umdayisi osebenzisa ukufeza ultimate umgomo ucingo. EMelika, lezi ochwepheshe wayesevele phakathi nekhulu leminyaka eledlule. Ezweni lethu lolu hlobo ukumaketha isibe kungenzeka kuphela uma iningi labantu atholwe omakhalekhukhwini, okungase njalo shayela telemarketolog. Lokhu kwakwenza kwaba Ukukhetha target kulula futhi kwenza kwaba lula ukuthumela ngokushesha ukuthola ulwazi oludingekayo.

inqubo Izici

Kuye izindlela zokusebenza yokwenza ukumaketha ocingweni kungaba kwangaphakathi kanye ephumayo. Esimweni sokuqala, amatlayenti ngokwabo shayela ngemibuzo, futhi okwesibili ngokungakwazi abasebenzi abaqeqeshiwe, kuyilapho ekupheleni okuphambene komugqa, sipho umkhiqizo ukuze abathengi ezingaba, ogama izinombolo zithathwa base pre-ezilungiselelwe. Lungiselela uhlu olunjalo kulula. Kuye sokuqala sokunquma ukumaketha semininingwane kungaba uyabanda noma ushise. Lonke umehluko itholakala ukukhethwa ukhetho. Uma sisebenzisa ezivamile ucingo lwemibhalo, kuyoba base elula kakhulu futhi abakhiqizi abandayo. Uhlu ashisayo kufaka oxhumana zalabo wake wayezithanda umkhiqizo isigaba esithile. It kuvela ukuthi telemarketolog - kuyafana nosebenzela umnyango yokuthengisa. Nokho, manje wenza ngendlela ehlukile. Angamane uxhumane zokubhalisa futhi mhlawumbe uzomthakazelisa isiphakamiso sakhe.

Yini okufanele telemarketolog?

Telesales eminyakeni yamuva nje siye babe efanele ikakhulukazi. Lo msebenzi onzima kwesinye isikhathi kungathatha ku inkampani ezikhethekile.

Basuke igcwele abasebenzi abanolwazi sesikulungele ukuqalisa noma yimuphi umkhiqizo. Hlobo luni umsebenzi kwenziwa telemarketolog? Imithwalo Yemfanelo uchwepheshe baphetha ngokuthi kumele:

1) Hlela ukuthi usebenze namaklayenti ezinsukwini ezizayo, engesiyo kuphela ingxoxo yocingo, kodwa futhi ekuphetheni izivumelwano zama-ethize egameni umenzi.

2) Hlola ulwazi mayelana ikhasimende, eqinisekisa ukuthi linokwethenjelwa.

3) Ukweluleka amaklayenti phezu ezahlukene imikhiqizo ngokubhala Ukucaciswa.

4) Gada ukuqaliswa nezibopho futhi afeze umsebenzi enokumangalelwa, uma kunesidingo.

5) Yokulondoloza database ekhona futhi ukucinga amaklayenti entsha. Ukuze wenze lokhu, afeze izingcingo abandayo bese hlola izintshisekelo kungenzeka amaklayenti esizayo.

6) Bamba iqhaza ekuthuthukiseni uhlelo izaphulelo abantu abaningi ababebonisa isithakazelo enkulu abathengi.

Kodwa lokhu kumane nje kuyingxenye yomthwalo lokho telemarketolog. Imithwalo isisebenzi ngasinye siqukethe eqinisweni, ukuba imibiko Ukuphathwa efakwe unomphela umsebenzi kwenziwa ngoba usuku, ngenyanga, ngonyaka, njalonjalo.

izinga saziso

Umsebenzi telemarketologom nzima futhi unesibopho kakhulu. amandla wonke Hhayi phansi ukuba sibhekane ngokuphumelelayo lo msebenzi.

Ngempela umuntu okahle kufanele abe nezimfanelo eziningi ezibalulekile, njenge:

1. Sociability. Ukuxhumana iklayenti uzovulelwa futhi benobungane. umthombo inesizotha futhi avaliwe ayengeke akwazi ukudlulisela ulwazi olulungile. Kodwa sokweyisa naye akumele kube.
2. Amandla ukukholisa niqhube ingxoxo. Wonke umuntu uyazi ukuthi into ebaluleke kakhulu kunoma iyiphi ingxoxo - yikhono ukulalela. Kuyadingeka ukuba uqondise ingxoxo ukuze zombili wezwa nomunye. Ukunikeza ubumnandi ukulalela kusuka kwihendisethi ukugeleza engaqondakali Imininingwane? Udinga ukunikeza ikhasimende baqonde ukuthi ingxoxo naye kubaluleke kakhulu ngoba inkampani futhi umkhiqizo ezihlongozwayo kuye - ukutholakala sangempela futhi ukuthi kunesidingo esiphuthumayo.
3. Initiative. Umsebenzi kuyadingeka ukuze njalo ufune izindlela ezintsha ukuze kufezeke izinhloso.
4. Okuhlushwa ukunakekela imininingwane. Akunakwenzeka isikhathi eside ukuba bayakhohlwa amaklayenti ezingaba khona. Ngalé kwalokho, uzobe ababenza ezinye, abasebenzi engumthengisi ngaphezulu.
5. Experience. Telemarketolog kumele okungenani umqondo jikelele endaweni yomsebenzi, lapho kudingeka khona ukuzidayisa umkhiqizo. Kungenjalo, inkhulumomphendvulwano asisho aphumelele.

Nge wonke amakhono ezingenhla, isisebenzi bangalindela ukuba ube specialist ezingeni eliphezulu.

Amacebo eziwusizo

Manje akekho uyoba umangale nge okukhethekile engavamile ebizwa ngokuthi "telemarketolog". Izibuyekezo ze-wezisebenzi ngokwazo ngomsebenzi bathi bake nenhlanhla kakhulu. Ukwenza isinqumo esifanele, bavelelwa iqembu onobungane, lapho wonke umuntu uzimisele ukusiza.

Lo msebenzi unikeza isamba esikhulu kakhulu yolwazi nokuhlangenwe nakho, futhi zokuxhumana amakhono ukuvumela ukuhambisa ngokukhululekile kunoma isiphi isimo. "Ucingo ukumaketha," abanolwazi aluleka Wabasaqalayo ukuba banake amaphuzu ezibalulekile eziningana:

1) Ukukhuluma ikhasimende, kubalulekile nje ukuphendula imibuzo, futhi ubacele. Lokhu kuzokwenza ukukwazisa kabanzi mayelana nokuthi yini oyithandayo ngempela kuye.

2) Lapho ingxoxo njalo ngokuthi ngegama interlocutor, bese babela umhlangano siqu kungenzeka.

3) Xoxa ukuqhuba kangcono athule, ngaphandle umsindo omkhulu ovela ngemuva ecasulayo.

4) ukuphathwa Esinomusa - siyisiqiniseko inkhulumomphendvulwano eyakhayo, futhi kahle ezicatshangwe kusengaphambili kungenzeka kuholele into.

Le mithetho kumele banamathela ngangokunokwenzeka ukunqoba interlocutor futhi ukuze ujike ingxoxo endaweni efanele. Yiqiniso, zikhona phakathi amakhasimende nalabo abamelene lolu hlobo yokuthengisa. Kodwa ematfuba ezimbi kulo mbuzo njalo olukhulu, futhi thina kufanele layilungisa ke.