Lisho ukuthini igama elithi "okulungile ukusebenza namaklayenti?" Yini befuna, futhi - okubaluleke - indlela ukunikela ngaso?

Ngizobuya ukugembula ukuthi eziningi "abadayisi" kusukela ekuqaleni umsebenzi wabo uzama hammer ekhanda lakhe lokho okushiwo yikhasimende yikona ububende. Nokho, noma into efana "iklayenti - kuba ubani okhokha amaholo yethu." Ngenxa yalokho, postulate ezilandelayo: ilungelo usebenze namaklayenti kuhilela ukwaneliseka yabo iphelele futhi ukugcwaliseka iyiphi bethanda.

Ake sibheke indlela eqinisweni kukhona inkhulumomphendvulwano namakhasimende, izivakashi nezinye lyudom efanayo. Yiziphi ubudlelwano babo nalabo "ngakolunye uhlangothi kocingo?"

Mhlawumbe omunye kungase kubonakale sengathi umsebenzi abanekhono namaklayenti - lena nokuxhumana uhlelo lokulawula namakhasimende ayo. Into efana Ubuhlobo Customer Management. Lokhu kungakwazi nokukhumbuza uma lokuzalwa noma Name Day, sikuthumelele izimbali ngeposi noma lokuposa. Pho kunani lokho? Kodwa uma uzibuza: Ingabe le elinde ngempela mina ikhasimende le? Mhlawumbe unesithakazelo okunye? Prakthiza libonisa ukuthi zivela ngalesikhathi umzabalazo phakathi amakhadi kanye amaphesenti nanye Isaphulelo uwina ngandlela-thile Isaphulelo ...

Manje umbuzo uwukuthi: uma sixoxe isigaba njengezakhamuzi ezinhle futhi, alinge ngikusho, ephelele, pho kungani yena ukuqasha uchwepheshe ukwenza noma yimuphi umsebenzi? Kungani ozuza izimpahla ahlinzekwa? Ngakho, iklayenti nakanjani nentshisekelo onguchwepheshe ethile. Okungukuthi, sinawo isimo lapho zombili ufuna ukuthola idili kuxhunyanwa nabanye inzuzo ngayinye ethile. Kuphela kuqala ngandlela-thile ukuphupha kanjani ukuze uthole okuningi, kodwa ukukhokha ubuncane. Owesibili - onguchwepheshe ezinhle usebenze namaklayenti - wenza konke okusemandleni ukuze konke zaphumela okuphambene. Futhi yena kanti olunye uhlangothi okulungile, futhi icala lokuthi yini Yiqiniso, akunakwenzeka.

It kuvela ukuthi umsebenzi namaklayenti kuyinto umsebenzi onzima kakhulu. Ekusebenzelaneni yami ngiyazi ukuthi ambalwa amakholi wefoni ubude imizuzu 10-20 ngamunye uzibophezele kuze kube ngehora le 11 ekuseni, ungakwazi engasiphazamisa ngokuphelele lonke ngosuku obekusetshenzwa ngalo. Futhi lokho ukhuluma kubantu ababili. Ngenxa yalokho, i-- fallen (silinganisela ngendlela enengqondo), ukuzethemba, bacindezeleke kakhulu esimweni sengqondo futhi sibe nomuzwa wokuthi wena usuku lonke washaywa bamboo izinti. Kepha akusikho lokho kuphela ekhanda. Futhi zonke ngenxa yalokho? Ngenxa yokuthi umuntu ukhokha iholo akufanele ahlale abanelisekile. Yena - inkosi, umbusi, umbusi (ukudwebela).

ngqó, impendulo ingu umsebenzi professional namaklayenti Kuhilela ukuthola ukuzimelela phakathi kwezidingo ezimbili lwati lwa "ukwanelisa ikhasimende (isivakashi, nokunye)" futhi "uthole imali kulo." Into ebaluleke kakhulu kulesi simo - akaphelelwa yena, "Mina" yakhe, uma singakubeka kanjalo. Kuyinto edabukisayo ukuthi lena akuyona wonke umuntu kuvela. Abanye abantu ngokuvamile bavame ukuba ngiziqonde konke kakhulu mathupha.

Labo abamagama msebenzi uhilela abantu, kufanele ngempela ukuqonda ukuthi ukuphathwa ikhasimende kusekelwe ngamatshe amathathu: ekhangayo entsha, ukwesekwa ekhona, nokubamba ukukhononda. Njengoba baphumelele ngamunye lezi zici ezintathu, uyozibonela ngawakho indlela umsebenzi wakho zifunwa futhi kudingeka.