KPIs - kuyini? KPI - izinkomba zokuveza indlela yokusebenza. Kutfutfukiswa KPI

System nokuhlola ukusebenza kwabasebenzi, esekelwe KPI, beba kuthandwa eRussia. Izinzuzo esemqoka zivumelwano - e reflection okunengqondo imisebenzi izinkampani '.

KPI: ukuthi kuyini

KPI (KPIs) - iyona emelela English "izinkomba ezibalulekile", ngesiRashiya ubizwa ngokuthi KPIs - izinkomba zokuveza indlela yokusebenza (ngezinye izikhathi - ongakhetha) ukusebenza kahle. Kodwa yokuqala umsindo angaphandle esetshenziswa njengento enhle. KPI - uhlelo evumela ukuthi okuhlola ukusebenza abasebenzi yenkampani ekuzuzeni izinhloso (amasu kanye Tactical).

"Ukhiye Izinkomba" asivumela ukuba sihlaziye izinga isakhiwo, ikhono ekuxazululeni izinkinga. KPI Isekelwe kwakhiwa futhi ihlose indawo elawula uhlelo. Lona-ke isici esibaluleke kunazo: uma izimpawu zokukhomba ukusebenza ngeke, futhi "izinkomba zokuveza indlela yokusebenza" ayisebenzi lutho. Ukuphathwa nge Izinjongo kanye KPI, ngakho - abayikho imihlola ezimbili ezihlobene. Eyokuqala ihilela ngokuyinhloko imiphumela ukubikezela nokuhlela ukuthi le miphumela kuyofezwa.

Ubani owasungula le KPI?

Impendulo isobala yalo mbuzo indaba akusho Nokho, ungabona kanjani ukuphathwa lembulunga yonke elinezinto ezinhlobonhlobo KPIs kwaba ukuqonda ukuthi iyini futhi lokho kuyasiza. Esikhathini 19 ngasekupheleni - ekuqaleni isazi sezokuhlalisana kwabantu bekhulu lama-20 Maks Veber isinqume ukuthi kunezindlela ezimbili ukuhlola umsebenzi ukusebenza yilezi: okubizwa ngokuthi "Sultan" futhi meritocratic. On the lokuqala - induna ( "Sultan") ngokuzikhethela kwayo okugcwele ukuhlola kahle kanjani umuntu ubhekana yemfanelo yayo. Rationality kudlala indima yesibili, into esemqoka - ke bezibona luyingxenye ngokomzwelo umsebenzi ababeholwa.

indlela Meritocratic - lena lapho imiphumela umsebenzi ziyahlolwa phezu impumelelo yangempela, ngokuxhumeka umgomo nesilinganiso izindlela. Le ndlela sekuye kwasetshenziswa ukuphathwa theorists emazweni Western futhi kancane kancane acacisa ku esikwaziyo njengoba KPI uhlelo. indima ebalulekile systematization sokuhlolela okunengqondo izisebenzi kudlalwa imisebenzi uPeter Drucker, okukholakala ukuthi kuvulwe ukuphathwa ibe isiyalo ngokwesayensi. Imiqondo wafunda lisho ngokucacile ukuthi kukhona umgomo, futhi luwukuhlela Bekube gadesi ukufikelela kwabo yonkana izinkomba zokuveza indlela yokusebenza.

elithola KPI

Ikhaya KPI Okuhle kohlelo - ukuba khona obala kubo bonke abasebenzi enkampanini ukusebenza nokuhlola indlela kanye nokusebenza kwebhizinisi lilonke. Lokhu kuvumela uhlelo iziphathimandla ukuhlola ukusebenza zonke izakhiwo ongaphansi in real-time ukuqagela ukuthi inkinga ziyoxazululwa futhi imigomo. Enye KPI inzuzo - ukuthi ubuholi livela ithuluzi ukulungisa umsebenzi abangaphansi, uma imiphumela zamanje yilezi ngezansi target.

Uma, ukwenza isibonelo, ngesisekelo nesilinganiso womsebenzi engxenyeni yokuqala lembula ukuthi okunjalo futhi enjalo nemingcele ukusebenza akuzona eliphezulu ngokwanele ke aphethwe workshop ukuze kutholakale izimbangela imihlomulo yokukhuthaza abasebenzi ukuze benze umsebenzi ongcono ekupheleni kulezi zinyanga eziyisithupha ezizayo. Enye uhlangothi oluhle KPI - lobudlelwano phakathi ochwepheshe kanye nabaphathi. Eyokuqala uzothola hhayi kuphela iziqondiso carping ngezinye izikhathi ezibonakala olubandlululayo ayebatshele zona linesisekelo esifanele, kwesibili - ukusebenza ngcono ngokucacisa amaphutha kanye zamehlo ku umsebenzi owawenziwa abangaphansi.

nebubi KPI

Ezenye ngaphakathi kokuhlaziywa KPI (zemisebenzi njengoba enjalo) kungahunyushwa akayena ngempela kulungile lena ethile eyinhloko kulesi simiso. Njengomthetho, amathuba le nkinga ingaphansi, ayanda okuzoxoxwa ngaso esigabeni ngemibandela sendlela ukuhlola imingcele ngempumelelo. Enye kusimo KPI - izinkampani ukusebenzisa uhlelo, kuyodingeka ukuchitha izimali eziningi (letibalekako, ngokuvamile ngesikhathi, amandla emisebenzi kanye ezezimali). Kuyinto Yebo, umsebenzi imingcele ayisihluthulelo kahle kufanele utadishe ezingeni. Kukhona kungenzeka ukuthi kubalulekile ukuqhuba ukuphinda uqeqesho emikhulu abasebenzi: Ochwepheshe - imisebenzi ukushintsha, ngakho izimo zokusebenza, ukuphathwa futhi kufanele ukuthuthukisa izindlela ezintsha nokuhlola umsebenzi abangaphansi. Le nkampani kungenzeka kungabi ukulungele kungenzeka ukuba unikeze ithimba isikhathi esengeziwe sokuthuthukiswa ezintsha.

KPI ukuqaliswa ubuqili

Umsebenzi oyinhloko ukuqaliswa KPI uhlelo ( "kusukela ekuqaleni") - ukuvimbela Umbono ophambene phezu ingxenye abasebenzi. Ngakho-ke, ukuphathwa inkampani idinga ukuxhumana ngokucacile ukudlulisela incazelo kanye nokusebenzisa esisebenzayo emisha ukuze ngamunye abasebenzi, omsebenzi wakhe kuncike kokuhlaziywa okwalandela ukusebenza. Le nqubo engcono kakhulu, ngokusho kwabanye ochwepheshe kusukela emkhakheni HR - isethulo ngabanye, incazelo ongoti izikhundla ezithile: KPIs - kuyini nokuthi kungani ukusebenzisa uhlelo kule nkampani.

Iphutha ukunqunywa wakubeka nemingcele kusebenta ngendlela i-oda, kodwa isinyathelo kudingekile - ke iphathwa yi-abantu lokuqala inkampani. Uma, ukwenza isibonelo, umphathi umugqa acoce ongaphansi in unit yakhe ukwethulwa ekuqaleni we KPI ke lolu lwazi kufanele futhi kungaqinisekiswa ne-CEO. Lo chwepheshe kumele bakuqonde ukuthi uhlelo nemingcele yokusebenza esemqoka - akuyona kokusungulwa inhloko, ingxenye inqubomgomo yamasu omhlaba wonke inkampani.

isikhathi kahle ukwethulwa KPI

Phakathi izazi kukhona umbono ukuthi izinkomba KPI, uma sikhuluma ohlelweni, ukuba lusebenze ngesikhathi esifanayo kuzo zonke amazinga ukuphathwa inkampani - kusuka isikhundla futhi ifayela Ochwepheshe phezulu abaphathi. Ngokwalo mbono, isikhathi ukwethulwa nemingcele yokusebenza esemqoka ayikwazi welulela ngesikhathi: uhlelo iqala ukusebenza ngokushesha. Umbuto ukutsi indlela engcono ukukhetha isikhathi yethulwa. Kukhona umbono ukuthi kwanele ukwazisa mayelana lokuthi abasebenzi KPI ukuqala cishe ezinyangeni ezintathu. Lokhu kwanele ukufunda imininingwane ngayo izisebenzi zale mboni ukuze iyohlolwa ikusasa ukusebenza yomsebenzi wabo.

Kukhona mqondo wokuthi KPI isikhashana ungasebenza parallel simiso esidala yokukhokha. Kuye ngezinga of liberalism abaphathi umsebenzi uzokwazi ukukhetha yena, ngokuhambisana scheme nomholo wakhe lizokhokhiswa. Wena ingagqugquzela ngokugcwele umuntu ukusebenza KPI entsha ngenxa amabhonasi kanye nemiklomelo, izimo reception okuzokwenziwa ngokucacile lelipelwe e nemingcele ukhiye.

Izigaba ukudalwa KPI uhlelo

Empeleni, njengoba enjalo, ukuqaliswa KPI izindlela kwandulelwe izigaba eziningana umsebenzi wokwenza amalungiselelo. Okokuqala, isikhathi elihlobene ne ekwakhiweni izinjongo zamasu esabekwa inkampani. Njengengxenye yalolu isigaba umsebenzi division of the umqondo jikelele ezindaweni Tactical, kanye nokusebenza okuzokwenziwa kulinganiswa. Okwesibili, ukuthuthukiswa izinkomba zokuveza indlela yokusebenza, kwencazelo essence yabo. Okwesithathu, kuba umsebenzi ukusatshalaliswa amandla eziphathelene ukuqaliswa kohlelo, ukuze icala ngalinye ebuza umbuzo njengokuthi "KPIs -? Kuyini"

Ngakho, bonke izinkomba lizokwabelwa abantu ethize (izinhlaka) kule nkampani. Okwesine, kungase kudingeke ukulungiswa izinqubo zebhizinisi zamanje (uma lokho kucelwe isu olusha). Okwesihlanu, kuba ukuthuthukisa uhlelo olusha ugqozi umsebenzi, ukudala kwabasebenzi amafomula ngemibandela fresh. Ngemuva kokuqeda zonke lezi izinqubo kungenziwa run KPI uhlelo.

a izidingo KPI

Njengoba kushiwo ngenhla, KPI - Key Izinkomba Eziphambili Zokusebenza, bangahlukani elihlobene ne imigomo yenkampani. cwaningo Quality zokukhomba - imfuneko eyinhloko uhlelo ECP. Amatshe zingase zimiswe ezimisweni ezahlukene, kodwa omunye ethandwa kakhulu HR-imvelo - Umqondo SMART. Kusho "ethize» (ethize), «esilinganisekayo» (esilinganisekayo), «ofinyelelekayo» (okumele izuzwe), «ephathelene umphumela» (efanele), «kuboshelwe isikhathi» (yisikhathi), futhi, ngenxa yalokho, enika evuthiwe futhi KPI qualitative.

Izibonelo Izinjongo ehambelana nalezi zindlela: "ukuvula inombolo ethile (esilinganisekayo) Izitolo (ethize) edolobheni (efanele) kwikota yokuqala (yisikhathi)», noma «ukuthengisa amathikithi abantu abaningi kangaka isiqondiso ezweni esinjalo amasonto amathathu. " umgomo ngamunye kufanele ihlukaniswe imisebenzi, okuyinto yena, ziyancipha ezingeni KPI siqu (abasebenzi noma iminyango). ubuningi kahle, njengoba ezinye izazi zikholelwa, 6-8.

KPI Automation

Enye yezinto e kusetjentiswa ngemphumelelo KPI - kungcono Ingqalasizinda yobuchwepheshe. Njengoba imingcele ezisemqoka - iqoqo imingcele enengqondo, usebenze nabo muhle kakhulu kukhompyutha ayeyokwenza. Ziningi izixazululo software KPI ukuphathwa. Amathuba atholakale kukaMoya enjalo ngempela ebanzi. Okokuqala, it is a ukumelwa elula ulwazi (ngesimo amashadi, abahlaziyi, imibhalo) mayelana izinqubo ezihlobene ne-KPIs. Yini eyenza? Ikakhulu, ubunye idatha bezibona, ekunciphiseni amathuba ekuchazweni izinombolo. Okwesibili, kubalulekile ezishintshayo okuqoqiwe ukubala izinkomba. Okwesithathu, it is uqhuba multidimensional (nge omningi kakhulu izinombolo) ukuhlaziywa ukuthi umuntu ngeke kube nzima ukufeza ngaphandle kohlelo. Okwesine (uma ikhona ingqalasizinda), lokhu ngolwazi phakathi abasebenzi ngabanye futhi emisa iziteshi impendulo "ikhanda-nceku".