Izibuyekezo mayelana yezindiza "Wokunqoba": amathikithi emoyeni neziqondiso ezokuthutha

Air zokuthutha uyakuba kwenziwe nge izinga esiphezulu, ukuze umgibeli wazithinta ezinhle kusukela uhambo. Abantu abaningi bakhetha ukusebenzisa izinkonzo yezindiza abasha 'Wokunqoba ". Yini ngakho laziwe? Indlela aphendule abagibeli phezu izinkonzo ezenziwa yezindiza ehilelekile? Yini-ke umisa imitsetfo ukuthuthwa umthwalo? Wenzenjani zingene? Ingabe izindleko amathikithi kuyazuzisa ngakho abagibeli? Izimpendulo zale mibuzo neminye eminingi uzonikezwa kamuva kulesi sihloko.

Uhlolojikelele Inkampani

Enye inkampani yezindiza omncane Russian Federation, "Wokunqoba" uye wakwazi ukuthola okuningi amakhasimende abaqotho abajabulayo ngempela ngamasevisi ezokuthutha enikeziwe yinkampani. Omunye izinzuzo ezisobala esiphathiswa kubhekwe yinani eliphansi kakhulu amathikithi emoyeni. Uhambo lokuqala luzoba kwenziwa kuphela ekupheleni 2014. Futhi kakade amahora nambili zokuqala ngemuva kokuqala yokuthengisa wathenga amathikithi eziyizinkulungwane eziyisikhombisa. Lokhu kuqinisekisa ukuthi iRussia wayedinga ezishibhile eziphansi izindiza ezenza kube sobala futhi Airline Izibuyekezo "Wokunqoba".

Lokhu yezindiza ongaphakeme-isabelomali baba owalandela "Dobrolet", umsebenzi eye kumisiwe ngenxa European Union eziphoqelelwe unswinyo. Ukuze kabusha iphrojekthi kuphela wathatha izinyanga ezine. Lona umbhalo ogciniwe ku civil aviation Russian.

Phakathi nezinyanga eziyisithupha womsebenzi walo yendiza "Wokunqoba" kwahlanganiswa 10 abathwali phezulu elikhulu WaseRussia. Kuyinto Imiphumela eyisimanga!

Ngemva kwezinyanga eziyisikhombisa wokusebenza, yendiza eyenziwa sesigidi umgibeli walo. Umgibeli inzuzo kwesigidi abantu phezu izinyanga ezintathu ezilandelayo. Futhi sicabanga esiphathiswa ine ezingeni emangalisayo eliphezulu lokwethembeka, okuyinto kuqinisekiswa enkampanini yezindiza Izibuyekezo "Wokunqoba". Lokhu kusho ukuthi amaphesenti ayisikhombisa nambili abagibeli uphinde usebenzise amasevisi we yenethiwekhi futhi batusa abangane babo ngokwethukela.

Kuyinto ngenxa yendiza kubhekwe amaRashiya amaningi okokuqala namandla okuyithenga air travel. Phela, intengo amathikithi anikezwa izindiza, "Wokunqoba", ukhahlela off nge izinkulungwane ruble kuhlanganise zonke izindleko zokukhokha.

Inkampani yenethiwekhi ungumnikazi nambili olusha sha izindiza yesimanje "Boeing-737-800". Bakhandwa zilethwe ngoxhaxha emoyeni yenethiwekhi ngokuqondile embonini lapho bebehlala khona wenza. Aircraft yabagibeli onokwethenjelwa futhi elula, futhi ukhululekile uvumele travel nganoma yisiphi ibanga. Inkampani yezindiza alupheli ukwandisa isibalo izindawo etholakalayo uhambo.

Izibuyekezo

abagibeli yezindiza ngenkuthalo wabelane ngendlela abazizwa ngayo uhambo. imizwelo eyakhayo amakhasimende of uhambo ukhululekile, okunikeza izindiza yezindiza "Wokunqoba" yesimanje. Izibuyekezo ukuveza isidingo kangcono imithetho yokuhamba imithwalo, isandla umthwalo, ukubhaliswa kanye ithikithi. Abagibeli ukuthokozela ithuba lokuhlanganyela ukusebenzisa umkhumbi othwala emoyeni ezifana ngamanani aphansi.

Imithetho for ukuthutha imithwalo

Ngaphambi kokuya esikhumulweni sezindiza, kubalulekile ukuba uzijwayeze imithetho asethwe abagibeli bayo "Wokunqoba" (yendiza). Imithwalo, izibuyekezo ngaphezu kwesikhathi esisodwa ke kuqinisekisiwe, ke kuzodlula ngaphandle nobunzima kuphela uma umgibeli uyazi kahle yonke kwezinkambiso kusungulwa. Ngakho, singakanani umthwalo nikwazi ukuthwala nawe gumbi?

Phakathi izimpahla kungenzeka kuphela okulandelayo: umhlanga, bamphathele nezimbali, izambulela, izikhwama, yelephuthophu, yezicathulo, isikhwama, ikhava isudi, imbeleko, ingane ukudla.

Qinisekisa leli qiniso (isidingo ukwazi kahle ukuthi uhlobo lwezinto ungathatha nawe kule nkampani yamabhanoyi engaphansi gumbi "Wokunqoba") izimpendulo. Hand umthwalo akumele kuqukethe yiziphi ezinye izinto ngaphandle okungenhla.

Yonke enye into kufanele ibekwe egumbini imithwalo. umgibeli ngamunye singase sithwale mahhala akukho engaphezu kweyodwa ucezu umthwalo nesisindo esingaba amakhilogremu eziyishumi. Ubukhulu bayo ngeke sidlule ziyikhulu namashumi ayisihlanu eziyisishiyagalombili amasentimitha sikwele.

izimfuneko ezinjalo ukuze umthwalo ubeka "Wokunqoba" (yendiza). Izibuyekezo imithwalo uqinisekise sengqondo ngombala abasebenzi yendiza zokuhamba yemiphumela siqu abagibeli.

Ukuyekwa ngempoqo umgibeli izindiza

Uma umgibeli uphoqelekile ukuyeka uhambo izimo ezingaphezu kwamandla akhe (ngaphezulu ngalolo - kamuva esihlokweni), kuzakubuyela kwemali esetshenziswe ithikithi. Ukuze uthole imali yakho emuva, kumele uthathe izinyathelo ezilandelayo:

• Uma ukwehluleka kwenzeka esikhumulweni sezindiza liyadingeka ukwazisa abasebenzi mayelana isifiso ukuyeka uhambo sezindiza, ukuchaza imbangela yayo futhi ukwethula idokhumenti ekuboneni umuntu.
• Uma izimo kuvimbela ukuhamba, umgibeli wenza kusengaphambili ngocingo noma nge-email, umgibeli kufanele azise opharetha yezindiza ukuthi uphoqelekile ukuba ayiyeke le uhambo.

Ukubuyekezwa "Wokunqoba" Airline (eMoscow) ukuqinisekisa ukuthi imali izimo ezichazwe kwenziwa ngaso kanye isikhathi futhi kusikophu ecacisiwe.

Check-in

Ukuze ukwazi ukusebenzisa ukuthengwa ithikithi, kubalulekile ubhalisele indiza yakho.

Lokhu kungenziwa ngendlela elandelayo. Inketho yokuqala - up esikhumulweni sezindiza. Kukhona inqubo iqala amahora amabili ngaphambi kokuba ahambe aye futhi iphela amaminithi amane ngaphambi. Izibuyekezo ezingezinhle mayelana 'Wokunqoba "izindiza zivame ezihlobene yokuthi umgibeli ufika sesidlulile isikhathi sokubhalisa futhi ayikwazanga ukufika kwendiza yakho. Ngakho kakhulu belulekwa ufike esikhumulweni sezindiza. Ukuze ubhalise, umgibeli kumelwe azenzele esakhe ukwethula edilini lomshado amadokhumenti ezifakazela ukuthi ubuwena.

Enye ukubhalisa inthanethi. Lokhu kuzosiza isayithi wadala Yezizwe 'Yokunqoba "(yendiza). Esemthethweni! Izibuyekezo kuqinisekisa lula le sevisi, ngoba kuyasiza kakhulu ukulondoloza isikhathi. Nokho, okwamanje yokubhalisa inthanethi itholakala kuphela kulabo abagibeli ezifeza Ukuhamba kusuka zezindiza eMoscow.

Lokhu kungenziwa emini ngaphambi kokuhamba. Ukuze wenze lokhu, kudingeka babhalise kwi website esemthethweni yezindiza futhi uprinte Okwemvume yokugibela, okwakuyoholela kamuva kumele uze e ezweni.

XL-indawo

Futhi inikeza amanye amasevisi athile ikhokhwe kumakhasimende abo yezindiza "Wokunqoba". Izibuyekezo abagibeli abonisa ukuthandwa ukunikezwa ukuthenga XL-indawo. Izindleko ezinsizakalweni ezifana kuyinto ruble amahlanu namashumi ayisishiyagalolunye nesishiyagalolunye. essence yayo - ukuqinisekisa ukubekwa kusayithi nge legroom enwetshiwe, esihlinzeka indiza ngokunethezeka.

Le sevisi kungenziwa yayala kusuka website esemthethweni yendiza (ngesikhathi lokubhuka ithikithi ukukhetha indawo efanelekayo kumephu gumbi), lapho uphinda ushayela leyo call centre esiphathiswa noma ngqo esikhumulweni sezindiza (uqaphele ukuthi kulesi simo izindleko isevisi kuyoba ephakeme futhi ngeke azisizi ruble ayisishiyagalolunye namashumi ayisishiyagalolunye nesishiyagalolunye) .

Njengoba lezi zindawo zitholakala eduze kweminyango eziphuthumayo, bangase bangakwazi ukubamba izingane, abesifazane abakhulelwe, abagibeli kanye nezilwane nezingane, kanye nabantu abakhubazekile.

igunya boarding

Le sevisi ikusiza ukugwema emigqeni esikhumulweni sezindiza ngaphambi egibela indiza. Njengoba ngiyitholile, uzobe phakathi pass ngowokuqala indiza.

"Okubaluleke kakhulu kokwehla" inikeza izinzuzo ezilandelayo:

• asikho isidingo emgqeni;
• isikhala ozinikele ebhasini, okuyinto uyisa abagibeli ukuba indiza;
• igunya nokwelula isitebhisi;
• boarding ekuseni.

Ukuze uthenge isevisi okukhulunywa kungaba online, nge ucingo isikhungo call noma isikhumulo sezindiza ithikithi ehhovisi. Ukubuyekezwa "Wokunqoba" Airlines babike mayelana lula le sevisi futhi abonisa kwayo.

izindlela zokukhokha

Ungakhetha inketho esikahle kakhulu yokukhokha amathikithi uthenge. Omunye wabo - ikhadi ebhange ( "Visa", "i-Visa," "MasterCard" noma "Maestro"). Nge yokukhokha umgibeli sika ezifana lizokhokhiswa ikhomishana ezithile (ngokuvamile kuba amaphesenti amabili yentengo).

Ungase futhi ukukhokha nokucwala "Euroset". Ukuze wenze lokhu, kuyodingeka ukuthi ushayele ikhodi yokubhuka. IKhomishana kuyoba amaphesenti amathathu lemali yokukhokha.

Isevisi "Kiwi" unamandla ukusiza nge ukuthengwa amathikithi (kokubili inthanethi ngokheshi in the esibulalayo). Ikhomishani izophinda kube amaphesenti amathathu.

Libuye elula ukukhokhela amathikithi esikhumulweni sezindiza, esho ikhodi ukubhuka futhi ekukhokhweni enqunyiwe Imali ejensi.

Kukhona kungenzeka ezinye zezindiza ukusebenzisa imishini self-ukukhokhelwa (akukho ikhomishana).

Ibuyisa futhi Ukuhwebelana

Kubalulekile ukukhumbula ukuthi amathikithi zale nkampani ngeke wabuya, futhi kwemali esetshenziswe zendiza, ngeke ibuyiselwe. Lawa imithetho esungulwe yezindiza "Wokunqoba". Impendulo evela abasebenzi abonisa ukuthi abagibeli nje abangalwazi lolu ehilelekile, wabe esesho ukuthi bekungaba yinto engenangqondo kangakanani kakhulu. Kubalulekile ukulungiselela kusengaphambili ukukhiqiza abanye kwezingqinamba.

Cash izobuyiselwa kuphela uma babhekwa njengabantu ukwenqaba ophoqelelwe. Lesi sigaba sihlanganisa kulezi zimo ezilandelayo:

• ukwesulwa indiza;
• ukubambezeleka indiza;
• ukungakwazi ukuhlinzeka indawo ikhasimende;
• indiza senziwa hhayi uhlelo;
• ophoqelelwe uyephuza umgibeli esikhumulweni sezindiza abasebenzi bakhe;
• amaphutha lapho yenethiwekhi likhipha ithikithi;
• umgibeli okungazelelwe ukugula, kuqinisekiswa ithuluzi wezokwelapha;
• Ukugula noma ukufa kwelungu umgibeli sika nomndeni, owayeneminyaka ukuba ahambe naye ibhodi, kuqinisekiswa idokhumenti wezokwelapha.

umshwalense

Kungaba ukuhlakanipha ukuba enze izinto ngendlela wemfanelo nempikiswano wokuvakasha. Lokhu kuzokwenza uzizwe uvikeleke izingozi ezibangela ezihambisana abagibeli phezu ndiza futhi esikhumulweni sezindiza (zimbiza, kuhlanganise kwendiza sanoma yikuphi ukulimala kwe wemithwalo ukubambezeleka). Oda service, ngesikhathi yokubhuka.

Ukubhukha iqembu

Kunemibandela yokubhuka ekhethekile amaqembu abantu abayishumi. Ukuze wenze lokhu, kuzomele uqale ukuthumela isicelo ikheli le-imeyili yendiza. Kufanele ucacise izinsuku, isiqondiso oyifunayo, inombolo ehleliwe abagibeli nezinombolo indiza. Ngemva kwalokho, umphathi ogunyaziwe uzokuthinta nixoxe imigomo esiqondile izindleko, okubandakanya maqembu yezindiza "Wokunqoba". Izibuyekezo Customer abonisa ukuthi imvume leyo miyalo zokuhamba iqembu kuyasiza phambili ugcine on travel.

isifinyezo

Iningi labo abake basebenzisa izinkonzo izindiza kubhekwe, ibuyisela endizeni yayo. Okumbi zingaveli nokubambisana, ngokuvamile ngenxa yokuthi ukuthi abagibeli awazi izidingo eziyisisekelo esiphathiswa. Kuyancomeka ukufunda ngokucophelela imithetho. Futhi-ke, njengoba ubufakazi isithwali ezinjalo, njengoba othwala "Wokunqoba", ukubuyekezwa, Cyprus, Vienna, Munich nezinye izinkomba ayisithupha nane, ethwala abagibeli bayo kubhekwe eziphansi izindiza iyoba kufinyeleleke kakhulu.

Khetha okungcono. Jabulela uhambo lwakho!