Isikhungo socingo ... Imisebenzi, izici zomsebenzi nezinsizakalo zesikhungo socingo

Inhlangano ebizwa ngokuthi "isikhungo socingo" idlala indima ebalulekile ekuhlinzekeni umphakathi. Lesi yisiqondiso esithandwa kakhulu namuhla. Into esemqoka ukwazi zonke izici kanye nama-nuances angahlobene kuphela nokuhlanganiswa okunjalo. Konke akulula kakhulu. Ngempela, izikhungo zokushaya ucingo zinendawo eziningi. Yini okufanele ngibheke kuqala?

Incazelo

Isikhungo socingo indawo lapho abasebenzi basebenza "kumafoni". Ngokuqondile, lena yindawo yokucubungula izingcingo. Lapha, abantu baqhuba ulwazi kumakhasimende (kufaka phakathi amakhasimende angakhona) ngokusebenzisa iziteshi zokuxhumana ngezwi nokucubungula izicelo ezingenayo.

Okwamanje, izikhungo zokushaya ucingo ziye zithandwa kakhulu. Ngaphandle kwabo, kunzima ukucabanga izinkampani eziningi. Le nhlangano ingaba yinkampani ehlukile noma ibe "igatsha" elincane lanoma iyiphi inhlangano.

Ukuze singadideki, singaphetha ngokuthi: ezindaweni zokuxhumana zisebenza ngokuxhumana ngezwi. Kule nqubo, kwenziwa imisebenzi ehlukahlukene. Kukhona izikhungo zokuxhumana. Bona, ngaphezu kwezingcingo, sebenzisa izinsiza ze-intanethi (i-imeyli, amanethiwekhi omphakathi, amafomu wempendulo ), amafeksi nama-imeyili avamile.

Izinsizakalo

Yini ongayithola kule nhlangano? Iyini isiphetho sakhe? Impendulo ayilula njengokuzwakalayo. Ngemuva kwalokho, izinsizakalo zesikhungo socingo ziyahlukahluka. Kunzima ukuhlukanisa indawo eyodwa kuphela yomsebenzi. Lokhu kumane kungalungile.

Ngaphambilini, isikhungo socingo senzelwe ukunikeza iseluleko. Kodwa ngokuhamba kwesikhathi, uhla lwezinsizakalo selandisiwe. Manje kungenzeka ukuhlukanisa izinto ezilandelayo phakathi kwemisebenzi esemqoka yalezi zinhlangano:

• Ukucwaninga amaklayenti (okwamanje namakhono);
• Ukubuza;
• Ukuhlanganiswa kwezinkampani namakhasimende;
• Ukukwazisa ngezenzo / izinsizakalo zezinhlangano ezithile;
• Ukuqaphela ukuthengisa;
• Ukukhipha izenzo zokukhangisa;
• Ukwenziwa komsebenzi "wokushisa";
• Ukusekela ngobuchwepheshe kwamakhasimende.

Lokhu okuthiwa yi-telemarketing kwaqala ukudingeka kakhulu. Lokhu ukuqaliswa kokuthengisa ngocingo, okungukuthi, ukuhlinzeka ngamasevisi kumakhasimende angamanje noma angaba khona. Ngokujwayelekile kulokhu, isikhungo socingo inhlangano emele lokhu noma lowo mkhiqizo. Ikhuthazwa yinhlangano echazwe. Ngokuvamile, izinkampani ezinkulu zineminyango eyenza imisebenzi yezikhungo zocingo. Kulula kakhulu.

Bawuthanda ngani?

Yini enye okufanele nginakekele? Isikhungo socingo yisikhungo esiningi sokubheka ulwazi lwezwi. Izikhombisi-ndlela eziyinhloko zemisebenzi yazo sezivele ziyaziwa. Kodwa manje sidinga ukuqonda ukuthi yiziphi izikhungo zokubiza. Zingahluka ngokuphelele futhi zisebenzise ubuchwepheshe obuhlukahlukene ukuze zifeze imisebenzi yazo. Ungakhetha okwamanje:

• Isikhungo senkampani;
• Ukuxhunyanisana nomphakathi;
• Isikhungo sasekhaya.

Into ngayinye inezici zayo ezihlukile. Basiza ukucacisa ukuthi yiluphi uhlobo lokucubungula kwedatha yezwi ongayikhetha. Yenzani lezi zinhlangano? Yiziphi izici abanayo?

Ukuphishekela

Ukukhipha ucingo phakathi nendawo yindawo yokucubungula ulwazi lwezwi lenkampani ehlukene. Lapha, opharetha baqeqeshwe, emva kwalokho izinsizakalo zinikelwa emafenjini ahlukahlukene. Empeleni, isikhungo esinjalo singumxhumanisi phakathi komdayisi (inhlangano) nenhlangano.

Ngokujwayelekile linombolo enkulu yabangaphansi, okuqondiswe ekugcinweni okuningi. Uma leyo nkampani idinga umsebenzi wocingo abangu-20 noma ngaphezulu, kunconywa ukuthi uxhumane nesikhungo sokushaya ucingo. Kuyinto elula futhi ephumelelayo. Ngokwenza njalo, izinhlangano ezinjalo zivame kakhulu, ziyadingeka kakhulu.

Inombolo yesikhungo sokushaya ucingo, uma kungeyona "igatsha" lenhlangano, ayikwazi ukubonakala. Ama-operators amelwa egameni lomqashi oqinile. Ngakho-ke, ngezinye izikhathi kukhona izikhalazo ukuthi inhlangano ithola imibiko enganelisekile yokuhlukunyezwa kwezinkampani.

Ukubamba iqhaza

Okukhethwa kukho okulandelayo kwezikhungo zezingcingo kuyinkampani. Ngaphansi kwawo kuyamukelwa ukuqonda amayunithi akhona ngaphakathi kwenhlangano. Ngokuvamile lokhu kusetshenziselwa izinkampani ezincane, lapho kungadingeki khona inamba enkulu yezinkampani.

Ngokuvamile isikhungo esinjalo sidinga izindleko. Iningi lemali lisetshenziselwa ukuthengwa kwemishini, kanye nokuqeqeshwa kwabasebenzi. Kunconywa ukuthi udale izikhungo zekholi ezinkampani uma udinga umsebenzi wezinhlelo zokusebenza eziningana. Ngokwenzayo - abantu abangafika ku-20. Uma kungenjalo, umenyiwe ukuba uxhumane nezikhungo zokukhishwa kokucubungula ulwazi lwezwi.

Ekhaya

Kodwa akusikho konke. Muva nje, izikhungo zekholi zasekhaya ziqale ukuvela kaningi. Akunzima kakhulu ukuqagela ukuthi kuyini. "Izinhlangano" ezinjalo zenziwa kuphela ekhaya.

Isikhungo socingo sasekhaya ngumqhubi oqeqeshwe ngokuhlukile osebenza ekhaya. Lolu khetho lufanelekayo ezinkampanini ezincane kanye nabomabhizinisi ngabanye abangenawo abaphansi. Kusukela kwimishini oyodinga kuphela ikhompiyutha kanye nekhanda lekhanda ngemakrofoni. Izindleko ezincane, ukusebenza kahle okukhulu.

Isikhungo socingo ekhaya singase sizuze izinkampani ezinkulu, nakuba ngokwenza lokhu lokhu kungavamile. Kunzima ukulawula isisebenzi esinjalo. Naphezu kwalokhu, izikhungo zekholi ezikude ziyadingeka. Ngokuvamile, lolu hlobo lomsebenzi lusetshenziselwa ukuqasha abasebenzi ukuze benze umsebenzi wesikhathi esithile.

Izakhiwo nezinsiza zokuxhumana

Yiqiniso, izikhungo zokushaya ucingo kufanele zinikezwe uhlobo oluthile lwemishini. Endabeni ye-home version, konke kucacile - ungaqukatha kuphela ngekhompiyutha nemakrofoni ene-headphones. Kodwa kuthiwani uma kukhona ukukhishwa kwempahla noma inhlangano yenkampani?

Ngendlela efanayo. Ngomsebenzi, kuphela okuthiwa indawo yomsebenzi kuyadingeka. Ngokujwayelekile opharetha uqukethe:

• Ikhompyutha yomuntu siqu;
• Ifoni;
• Imakrofoni;
• Amakhanda;
• Idesksi elinesihlalo.

Lokhu kwanele ngokwanele ukuqinisekisa ukusebenza kahle kwesisebenzi. Ngeke njalo ngisho namafoni aseduze. Phela, kulokhu, isikhungo socingo singabizwa ngokuthi isikhungo sokuxhumana. Ngokuvamile lezi zici azihlukanisi.

Abasebenzisi bezikhungo zezingcingo basebenza ngezindlela eziningi. Zinendlela eyodwa yokuxhumana: ikhompyutha (noma ucingo). Kodwa izinhlelo ezenzelwe ukusebenza ngezingcingo zingaphezu kokwanele. Lokhu kungaba yizinsiza ezihlukahlukene noma "izithunywa" ezijwayelekile ezinokusekelwa ngezwi. Ukuthandwa okukhulu kwaqala ukusebenzisa i-Skype. Uma ufaka isofthiwe eyenzelwe umsebenzi wezikhungo zokushaya ucingo, ungaqala ukubiza amakhasimende.

Mayelana nomsebenzisi

Kuthiwani ukuqashwa endaweni yokucubungula ulwazi lwezwi? Ngabe lo msebenzi uthanda kangakanani?

Konke kuncike ukuthi iyiphi isikhungo osebenza kuyo. Ezimangalo zasekhaya lapho. Ikakhulu uma usebenzela wena. Kodwa ezinhlanganweni ezinkampani nezokukhishwa kwesithombe isithombe siyashintsha kancane.

Ngokuvamile, ukubuyekezwa kwe "call centre operator" kuthola okuhle. Lona akuwona umsebenzi obi kakhulu, izimo ngokuvamile zinikezwa ukhululekile, ihhovisi. Kodwa kuphela umsebenzi walabo abathintekayo kunzima, ngoba usuku ngalunye kuzodingeka ukuxhumana njalo namakhasimende. Uma unikeza ezinye izimpahla nezinsizakalo, ngokuvamile uvame ukulalela ukunganaki kwamakhasimende, ukuthi bayaphazamiseka.

Kuvela ukuthi ungasebenza njengomqhubi wesikhungo sezingcingo uma ulungele ukuxhumana okuningi, futhi uma unamandla okumelana nokucindezeleka. Uma kungenjalo, kuyoba nzima kakhulu ukuqonda umsebenzi.