Inqubomgomo izinga ngesikhathi ibhizinisi: ukuphathwa, ikhwalithi. izibonelo

Quality Yemfihlo - lawa imigomo esemqoka futhi izinkomba lenhlangano ephathelene izinga imikhiqizo ekhiqizwa. kwakhiwa Amazwi esemthethweni la malungiselelo is kwabaphethe.

Quality Yemfihlo ukukhathazeka letehlukene. Lokhu kungaba emakethe futhi Izinjongo ukumaketha, nomphakathi kanye nabanye.

imisebenzi esemqoka

Kumiswa inqubomgomo izinga is ukuze aqondise lonke iqembu ukulandela umgomo walo. Uma ecacile futhi ibhalwe inkinga sishoda, umsebenzi wenkampani kule ndawo ngeke ingakhethi futhi akuqinisekile.

Quality Yemfihlo (uma nokubhala) evumela abahlinzeki kanye nabasebenzi lenhlangano ecacile ngesimo olusemthethweni guide nenqubo okufanele zifinyelelwe umkhiqizo osuphelile.

umthwalo

Inqubomgomo izinga ngasiphi ibhizinisi has izimiso ezithile babeka phansi ekuphathweni kohlelo. Omunye wabo liyisiqondiso phambili. Ngaphandle indima unomphela futhi kuyabonakala eziholayo umqondisi nochwepheshe induna ibhizinisi, uhlelo uzochitheka. In an icala ngokwedlulele, ongayifinyelela kuphela imiphumela elinganiselwe. abaphathi kuphela bayakwazi ukunquma ophusile kwenhlangano kanye ukwakha uhlelo oluyimpumelelo ukufeza lomkhiqizo. Umsebenti wabo ngqo - elizobhekana ukuthuthukiswa kwale nqubomgomo. Ngesikhathi esifanayo ukuphathwa phezulu akudingekile ukulungiselela umbhalo wokugcina siqondile ngokunembile. Umsebenzi oyinhloko we ochwepheshe oyinhloko ukuthuthukisa kube nekucondza ngalokufanako ngenhloso, izinhlelo inkolelo nezindawo yentuthuko ibhizinisi. Ukwakheka intuthuko enjalo e idokhumenti elilodwa - umsebenzi amasevisi ukumaketha ochwepheshe. Kulokhu, abaphathi obhekene ukucacisa izici abasebenzi inqubomgomo yebhizinisi. Bonke abasebenzi kudingeka baqonde esikushoyo.

Ukudala idokhumenti eyisisekelo

Inkampani Quality Yemfihlo kufanele esekelwe ukuhlaziywa owandulelayo labo imisebenzi ukuthi ngokuqondile noma ngokungaqondile kuthinte izici wayefisa umkhiqizo wokugcina. Futhi lokhu, esikhundleni salokho, kuba yisikhathi ukuthatha izinyathelo ezilandelayo:

- asho ngokucacile ukuthi kokubili imisebenzi jikelele kanye ezithile abasebenzi, ezithinta izinga umkhiqizo;
- ukuze umise amandla yemfanelo yomsebenzi ngamunye ukuthi kuthinta izici ezibalulekile komkhiqizo; - ukuthuthukisa ukuxhumana kanye nokuphathwa izinhlobo ukukhiqizwa okukhona ezihlobene;
- ukuhlonza sangempela abangaba nezinkinga izinga, ukuthatha ukungenelela zokulungisa futhi izifo.

Okulandelayo, udinga ukuqinisekisa bawuhloniphe ngokuqinile isakhiwo jikelele wenhlangano, usethe ukuqapha izinhlelo izinga. Kufanele futhi kubekelwe legunya neziteshi okuyothi ngalo ukudluliselwa ulwazi olufanele.

Abasebenzi kanye nezinsiza

izinga Ukuthuthukisa okufanele kwenzeke ngaphansi kokuqondisa esiqinile abaphezulu ochwepheshe Inhlangano. Ngesikhathi esifanayo imfuneko ukuchaza izidingo nokusetshenziswa kwemithombo ezithinta izici umkhiqizo. Kubalulekile futhi ukusetha ivolumu yabo oyifunayo.

Ngokuvamile imithombo enjenge yilezi:

- program e-computer;
- inqubo esetshenziswa emkhakheni design engineering nokuthuthukiswa emsebenzini;
- neKwakha wokulinganisa imishini uhlobo;
- yokuqinisekisa kanye nemishini yokuhlola.

Libuye esibalulekile, nasengcebweni yabantu. Ukuze abasebenzi umphathi kumele usungule izinga elidingekayo ukuze ukuqeqeshwa, ulwazi lokwenza umsebenzi kanye neziqu.

imigomo

inqubomgomo Quality yokuthuthukisa abaphathi abaphezulu. Kumele kukhunjulwe ukuthi idokhumenti wethulwa ISO 9001 nezimfuneko sokuthuthukiswa lesi siqondiso yezinjongo ecacisiwe. Ziyakwazi kuncike yokubhalisa saziso. nezimfuneko ezithile kule nqubo alikho. imigomo Inhlangano kungaba omunye Tincenye letenta inqubomgomo izinga.

umklamo isibonelo

Kufanele ukubhala kanjani inqubomgomo izinga inkampani? Isibonelo kungenziwa othathwe umkhuba yanoma yiziphi izinhlangano.

Lo mbhalo ikhishwa, njengoba umthetho, phezu amashidi, nge A4. Ukuba baqonde futhi ngolimi olulula selizosuka umbhalo acatshangelwe ngokukhethekile. imininingwane okuphoqelekile idokhumenti yilezi ezilandelayo: Igama kanye nesiginesha ikhanda, ekuvumeleni izidingo zangaphambi yakhelwe. Umbhalo kufanele ibe amasu hhayi kuphela, kodwa futhi nezinye izinto ezokwenza igcine futhi yenze ngcono izinga le lomkhiqizo. Ngakho wabonisa ngezindlela zokufinyelela imigomo.

izinhlangothi ezithintekayo

Okokuqala, idokhumenti sibonakalisa inqubomgomo izinga ukuphathwa, ukuthuthukisa abasebenzi yenkampani. Kudingeka futhi kozakwethu bangaphandle kukhona amakhasimende kanye nabathengisi, abacubunguli mabhuku nemizimba ekubhekaneni isitifiketi.

Inqubomgomo izinga kufanele njalo ulwazi olusha. Lena imfuneko ebukhoneni izici zangaphakathi nezangaphandle, lokho kungaba ushintsho uhlaka lwenhlangano, eqinisa isikhundla encintisana, kanye ukwethulwa amasu amasha.

Izigaba yentuthuko kwenqubomgomo izinga

Ekuqaleni, inkampane eyayinazo kufanele kube isinqumo eqinisekisa nokufaneleka ekuphatheni kanye nekwenzeni kwemithetho ye-QMS. Shona kunquma ukuthi ukudala bese nokuqalisa nohlelo lokuphatha izinga. Lokhu kungase kusetshenziswe noma imithombo siqu abathintekayo abasebenzi inkampani ezikhethekile.

Ngaphezu kwalokho, isu ukuqaliswa kohlelo lokuphatha izinga nge ukuqeqeshwa abaphathi eziyisisekelo inhlangano. In the isinyathelo esilandelayo kufanele zithuthukiswe futhi okuhloswe kuchaziwe inqubomgomo izinga. Isibonelo izinkinga ezivamile, okuyinto ziyabonakala kudokhumenti:

- share ukulondolozwa kanye nokwanda emakethe;
- ukwaneliseka nezidingo zamakhasimende;
- ukwandisa inzuzo kanye nokwethulwa ngokuyiko kwezinhlelo ukukhiqizwa;
- ukunciphisa izikweletu kanye nokunciphisa izindleko;
- ngcono umsebenzi isimo sengqondo sezisebenzi.

Isinyathelo esilandelayo ekuthuthukiseni isu yokuthuthukisa izinga lemikhiqizo kutfola izifiso kanye nezidingo bonke esibambisene nabo ebhizinisini, izimfuneko ukuphathwa kanye nokuhlaziywa ye-QMS. uhlu wabo kungaba:

- banye abasebenzisi kanye namakhasimende;
- izisebenzi zale nkampani;
- bamasheya;
- abasabalalisi;
- nasemphakathini wonkana.

Ngaphezu kwalokho, ukuthuthukiswa idokhumenti setha labo imisebenzi abathintekayo QMS. Ikhishwa incazelo yabo. Ukuhlaziywa ISO 9001: 2008 siphethe ngokuthi okufunwa ukukhiqizwa ibekwe phezu kwalo kungenziwa.

In the isinyathelo esilandelayo ukusetha isakhiwo edingekayo QMS imibhalo wenhlangano. Ubeka Ukwakheka, imithetho ukuhlaziywa kanye ngezigaba. Okulandelayo kufanele kube nesimiso. Ubhekisela izinkathi eyinhloko ukulungiswa amaphepha adingekayo. I ibhizinisi kumelwe zenziwe okucwaninga kwamabhuku kwangaphakathi. Zonke izidingo QMS kuthiwa wayenza yasebenza. Lokhu kwakha service kungaphansi zokulawula kwenziwe.

Isimo okubalulekile ukucacisa elingakanani QMS wenhlangano iyahlangabezana nezidingo ISO 9001: 2008. Ngenxa yalesi esizikala, noma isevisi abathintekayo mabhuku wangaphandle. Lapho nonconformity ukuthuthukisa uhlelo lomsebenzi ukuze akuqede.
Kumele kukhunjulwe ukuthi inani imibhalo QMS zingahluka kusuka inhlangano enhlanganweni. Umthamo izidingo athuthukile kuxhomeke ohlotsheni womsebenzi kanye nosayizi kwebhizinisi, Likhono abasebenzi, kanye yinkimbinkimbi izinqubo ihlaziye.